Patient Services Coordinator - Neonatal Intensive Care Unit (NICU)
Patient Services Coordinator - Neonatal Intensive Care Unit (NICU)
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1 Vacancy
Job Description
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Closing Date:
Type of Position:
Clinical Staff - Nursing
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical Dental and Vision plans available for qualifying staff and family
- Holiday Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting please contact Human Resources at .
Department:
ICE WISL Neonatal ICU IP C
Departments Website:
Summary of Job Duties:
The Patient Services Coordinator (PSC) is the first contact representative for the Women and Infants Service Line. The PCS meets and greets all visitors and families needs good interpersonal communication skills customer service skills and phone etiquette. The PCS projects a positive willing to help attitude at all times communicates regularly with nursing staff relaying phone calls and messages in a timely manner; and knows when to call the Charge Nurse or UAMS Police to address complicated guest situations and does so in a timely manner.The PCS monitors access to the Maternal/Infant Division by using the remote security access system use of the EMR system and basic computer skills-including: a knowledge of Microsoft Word Workday UAMS intranet telephones Hugs system fax machine copy machine badge maker label maker tube system and Vocera. The PC must be able to complete Work orders and download online form completes admissions hearing screens and transfers. The PCS breaks down charts as infants are discharged readies charts for infants being transferred to other facilities.
The PCS stocks orders through AA acts as a runner when needed by staff cleans equipment as needed and keeps family area cleaned and stocked.
Qualifications:
Minimum Qualifications:
High School Diploma/GED plus 1 year administrative experience.
Ability to follow oral instructions
Ability to read and write
Basic Computer Skills
Additional Information:
Responsibilities:
Patient Service Coordinator
Meet and greet all persons to the maternal-infant division
Maintain security of unit through A-phone system
Direct and escort visitors to appropriate areas
Receptionist
Complete check in procedure for all visitors to the maternal-infant division
Perform visitor and sibling screens as needed
Facilitate entry of visitors to all secured areas
Make parent/visitor badges as needed
Answer and transfer phone calls
Admit out-patient babies for procedures and out-patient maternal consults
Relieve co-workers for breaks and lunch
Assist co-worker with high volume at patient services desk
Secretary
Complete admission process to include assembling chart for NICU inpatient and assist with F5 MBU maternal and infant patients
Breakdown patient charts after discharge
Copy patient chart for infant transfer to ACH and other units
Check tube station every 15 minutes and deliver contents to appropriate personnel
Refill paper in copiers printers and fax machines
Print and restock patient labels in notebook at patient services desk
Perform hearing screens and complete all associated paperwork
Print bed control report
Make new flow sheets for next day
Equipment and supply clerk
Cleaning patient equipment
Ensures patient equipment is in working order/performs routine maintenance
Notifies Biomed for equipment maintenance/repair to include proper labeling and that work orders are entered
Maintains equipment log book and troubleshoots when necessary
Cleaning /packaging of supplies to be sterilized to include delivery and retrieval of these supplies
Communicates equipment supply/stock needs to appropriate personnel (Including F5 MBU)
Clean each medication room (wipe down all surfaces and ensure area is free from clutter)
Clean work station area (wipe down all surfaces and ensure area is free from clutter)
Inventorys daily stock in main supply rooms including items for the F5MBU submits orders to the Administrative Assistant for supplies
Check in supply order when received on the unit
Restock supply cart to be passed around unit
Restock paperwork in file drawers in each pod
Restock paperwork in Drs workrooms
Restock paperwork in stabilization room
Restock each medication room with supplies
Check family area for cleanliness and supplies perform light cleaning as needed when discovered.
May perform other duties as assigned.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact for any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Annual TB Screening Criminal Background Check Sex Offender Registry Substance Abuse Testing
This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Hearing Talking
Frequent Physical Activity:
Manipulate items with fingers including keyboarding Sitting Walking
Occasional Physical Activity:
Crawling Crouching Feeling Grasping Lifting Pulling Pushing Standing Stooping
Benefits Eligible:
YesRequired Experience:
IC
Employment Type
Full-Time
