Senior IT Support Engineer, Quality and Laboratory Systems

Job Title: Senior IT Support Engineer Quality and Laboratory Systems

• Work Location: Manyata Tech Park Bangalore India

• Work Schedule: Three days on-site two days remote (3/2)

• Career Level: D2 Individual Contributor position.

Introduction to role

Are you ready to make a difference in the world of rare diseases At Alexion AstraZeneca Rare Disease we are committed to transforming lives by innovating and delivering meaningful value to patients and families. Our diverse team is our strength driving breakthroughs that impact lives. Join us in a role where your work will directly contribute to the advancement of life-changing medicines.

Accountabilities

In this pivotal role you will be responsible for IT support and service administration for Laboratory and Quality IT systems within Alexions Quality and Manufacturing Science and Analytical Technology (MSAT) functions. As a key contact for these functions you will oversee BAU service management IT support upgrades and minor enhancements collaborating with external partners and vendors. Your efforts will drive operational efficiency through lean digital solutions and processes.

Essential Skills/Experience

• Bachelors degree in Computer Science Information Technology Science Engineering or a related field.

• 6 years of experience in IT service management within the GxP Quality and Laboratory Systems Domain

• Strong knowledge of ITIL principles and IT service management best practices (e.g. ITIL 4 certification)

• Experience (1-3 years) of Stakeholder Relationship and Communication Management

• Direct experience working with the following systems:

• Document Management Systems (e.g. Veeva Vault QualityDocs ZenQMS)

• Quality Management Systems (e.g. Veeva Vault QMS Sparta TrackWise QMS)

• Validation Lifecycle Management Systems (e.g. ValGenesis and Kneat Gx)

• Computer Systems Validation and GAMP 5 experience

• Proficiency in quality management processes and regulatory requirements.

• Experience of Administering On-Premises Infrastructure and Cloud Hosting

• Experience with Administration of Segregated Lab Networks and IT Endpoint Asset Management

Desirable Skills/Experience

• Masters Degree in Computer Science Information Technology Science Engineering or a related field.

• Cloud Certification (e.g. AWS Azure)

• Six Sigma or Lean certification

• Knowledge of emerging technologies like AI/ML in regulated environments

• Demonstrable leadership in managing multiple system and data initiatives

• Customer focused with high enthusiasm and energy

• Excellent communication analytical and decision-making skills

• Self-starter with the ability to work independently

• Experience working with global multi-cultural teams

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZenecas Alexion division we champion diversity and foster an energizing culture where new ideas thrive. Our commitment to inclusion ensures that life-changing innovations can come from anywhere. We celebrate each others successes and take pride in giving back to our communities. Here your career is more than just a path; its a journey to making a difference where it truly counts.

Ready to make a difference Apply now to join our team!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Date Posted

Closing Date

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lackthereof sex sexualorientation age ancestry national origin ethnicity citizenship status marital statuspregnancy (including childbirth breastfeeding or related medical conditions) parental status (including adoption or surrogacy) military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin aninteractive dialogue with Alexion regarding an accommodation please contact . Alexion participates in E-Verify.