Front Office Manager
Front Office Manager
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1 Vacancy
Job Description
Join our SmartRental team!
SmartRental Group is a young company with great dynamism dedicated to the operation and management of properties for the tourism and catering sector.
Our vision is to be the European leader in the market providing diverse solutions and adapted to all accommodation needs.
With more than 10 years of experience our activity focuses on hotels apartments hostels student residences and luxury residences for the elderly.
Our portfolio has brands such as SmartRental Collection Akeah Malacuna Live It Suio Evoca and Lemonade covering various vertical markets in the Living and Hospitality sector.
We are looking for a/a Front Office Manager with experience in hotels or touristic apartments oriented to offer an excellent customer experience and able to lead teams efficiently. The ideal person will be dynamic methodical and resourceful with excellent communication skills and attention to detail.
What will you do
- Lead train and motivate the reception team ensuring a high level of service and customer care.
- Oversee daily front and back office operations ensuring compliance with internal procedures.
- Manage reservations check-in check-out and personalized attention throughout the customers stay.
- Proactively resolve any incident or conflict that may arise acting quickly and effectively.
- Implement and monitor quality standards and customer satisfaction.
- Coordinate with other departments (housekeeping maintenance administration) to ensure smooth operation.
- Report on occupancy performance and customer satisfaction.
- Participate in the continuous improvement of processes tools and procedures.
What do we look for
- Minimum two years of experience in a Front Office leadership position within the hospitality sector.
- In-depth knowledge of front and back office operations.
- High level of English (oral and written) minimum C1.
- Knowledge of other languages will be positively assessed.
- Excellent communication skills ability to solve problems and mediate conflicts.
- Dynamic organized and customer-oriented profile.
- Advanced management of hotel management systems (PMS) preferably Ulyses.
- Experience with quality tools and satisfaction surveys will be valued.
- Ability to make decisions effectively and work under pressure.
- Attention to detail and commitment to service excellence.
What do we offer
- Competitive salary.
- Possibility of professional development and growth within an expanding company.
- Discounts on our hotels restaurants and events.
Employment Type
Full Time
