Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you an experienced Medical Virtual Assistant who thrives in a fast-paced patient-centered environment Do you have a passion for helping people enjoy using modern tools and want to be part of a supportive and driven team If so this opportunity is for you.
Our client a growing physical therapy practice based in South Carolina is seeking a dedicated Medical VA to support their administrative billing and patient coordination functions. This role is fully remote and ideal for someone who is detail-oriented proactive and committed to delivering exceptional service in healthcare.
About the Practice
This physical therapy clinic is dedicated to providing high-quality one-on-one evidence-based care. They are focused on creating an environment where patients feel confident they made the right choice and where team members can grow professionally.
Core values include:
Love people
Deliver amazing care
Do what s right
Have fun
Learning never stops
The team culture is collaborative growth-oriented and centered around doing meaningful work for patients and their families.
Responsibilities
Patient Coordination & Front Desk Support
Schedule and confirm patient appointments
Manage calendars and coordinate therapy sessions
Respond to inquiries via phone and email
Organize telehealth sessions and post-session follow-up
Maintain patient records and ensure confidentiality
Billing & Insurance
Verify insurance benefits and obtain authorizations
Enter billing information from EMR into AMD software
Submit insurance claims and post payments
Use SwipeSimple for payment collection
Assist patients with insurance-related questions
CRM & Lead Management
Monitor and respond to new patient leads via GoHighLevel CRM
Convert inquiries into scheduled evaluations (Speed to Lead)
Manage CRM follow-ups especially during U.S. off-hours
Administrative Support
Monitor and manage email correspondence
Prepare and organize documentation
Track referrals and maintain a patient waitlist
Conduct patient feedback follow-ups
Tools You Will Use
Google Mail / Google Workspace
PTEverywhere (Electronic Medical Records)
GoHighLevel (CRM)
SwipeSimple (Payment Processing)
AMD (Billing Software)
Requirements
Minimum of 2 years experience as a Medical VA or in a similar healthcare admin role
Familiarity with insurance verification authorizations and billing procedures
Strong communication and organizational skills
Experience with CRM tools (GoHighLevel preferred)
High level of reliability attention to detail and ability to work independently
Comfortable working remotely and managing multiple systems
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
