System Engineer L3
System Engineer L3
Posted on :
11-06-2025
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1 Vacancy
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Job Description
System Engineer L3
Location: Mumbai
Experience: 5 10 Years
Job Role
We are looking for a skilled System Engineer L3 to provide advanced remote support for operating systems applications and end-user technical issues. The ideal candidate will handle escalations document issue resolutions and ensure consistent delivery of high-quality customer support experiences.
Must-Have Skills
Strong communication and customer handling skills
Expertise in troubleshooting Windows OS Outlook Microsoft Teams Citrix VDI VPN and endpoint security tools
Solid experience in resolving technical issues via remote support channels
Ability to document technical issues and create clear reusable SOPs
Proficient in incident routing trend recognition and escalation management
Familiarity with ticketing systems (e.g. ServiceNow Remedy) and service documentation standards
Location: Mumbai
Experience: 5 10 Years
Job Role
We are looking for a skilled System Engineer L3 to provide advanced remote support for operating systems applications and end-user technical issues. The ideal candidate will handle escalations document issue resolutions and ensure consistent delivery of high-quality customer support experiences.
Must-Have Skills
Strong communication and customer handling skills
Expertise in troubleshooting Windows OS Outlook Microsoft Teams Citrix VDI VPN and endpoint security tools
Solid experience in resolving technical issues via remote support channels
Ability to document technical issues and create clear reusable SOPs
Proficient in incident routing trend recognition and escalation management
Familiarity with ticketing systems (e.g. ServiceNow Remedy) and service documentation standards
Education
Any
Employment Type
Full Time
Key Skills
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