Quality Assurance Specialist (ZR_24087_JOB)
Quality Assurance Specialist (ZR_24087_JOB)
Posted on :
11-06-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Schedule:
- Total hours: 40 hours per week or 8 hours per day
- Mondays to Fridays 9:00 AM - 6:00 PM New Jersey time with 1 hour unpaid break in between
- Client location or time zone: New Jersey USA - EST
Company/client overview:
The client operates an insurance agency with a call center environment. They focus on selling Medicare Advantage policies. Their current process involves insurance agents taking inbound calls directly from potential customers who have seen ads on platforms like Facebook or television.
Job Description:
We re on the hunt for a detail-oriented and analytical QA and Compliance Analyst to join our client s dynamic team. In this critical role you ll be the guardian of quality and compliance ensuring that every customer interaction meets the highest standards of service and regulatory adherence. You ll listen to recorded sales calls evaluate agent performance and play a key part in maintaining our client s reputation for excellence. This position offers a unique blend of analytical work regulatory knowledge application and the opportunity to directly impact the success of a growing insurance agency. If you have a keen eye for detail a strong understanding of insurance regulations and a passion for driving continuous improvement this role is your chance to make a significant impact on a thriving industry.
Responsibilities:
- Dive deep into recorded sales calls both closed deals and ongoing interactions to assess agent performance and regulatory compliance
- Craft comprehensive report cards that provide insightful evaluations of various aspects of each call from customer service quality to sales technique effectiveness
- Act as a compliance watchdog identifying any deviations from required sales processes or potential regulatory issues
- Provide constructive feedback to management on agent performance highlighting areas for improvement and suggesting targeted training initiatives
- Stay at the forefront of insurance industry regulations and best practices ensuring our client remains ahead of the curve in compliance matters
- Contribute your expertise to the ongoing refinement and development of quality assurance processes helping to create a culture of continuous improvement
- Collaborate with training and management teams to address identified issues and implement solutions that elevate overall performance
- Prepare detailed reports for management translating your findings into actionable insights that drive strategic decision-making
Requirements
- Proven experience in quality assurance or compliance roles preferably within the insurance or healthcare industries
- Strong understanding of insurance regulations with specific knowledge of Medicare Advantage policies and related compliance requirements
- Exceptional attention to detail and highly developed analytical skills able to spot nuances in conversation and behavior
- Demonstrated ability to listen critically and assess conversations objectively maintaining impartiality in your evaluations
- Proficiency in using call monitoring software and data analysis tools with the ability to adapt to new technologies quickly
- Excellent written communication skills capable of creating clear concise and impactful reports
- Strong interpersonal skills able to provide constructive feedback and work collaboratively with various departments
- A proactive mindset always looking for ways to improve processes and prevent issues before they arise
- Bachelor s degree in a related field (e.g. Business Administration Healthcare Management or Compliance) preferred
- Relevant certifications (e.g. AAPC AHIP or HCCS) are a plus
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
ZR24087JOB
Proven experience in quality assurance or compliance roles, preferably within the insurance or healthcare industries Strong understanding of insurance regulations, with specific knowledge of Medicare Advantage policies and related compliance requirements Exceptional attention to detail and highly developed analytical skills, able to spot nuances in conversation and behavior Demonstrated ability to listen critically and assess conversations objectively, maintaining impartiality in your evaluations Proficiency in using call monitoring software and data analysis tools, with the ability to adapt to new technologies quickly Excellent written communication skills, capable of creating clear, concise, and impactful reports Strong interpersonal skills, able to provide constructive feedback and work collaboratively with various departments A proactive mindset, always looking for ways to improve processes and prevent issues before they arise Bachelor s degree in a related field (e.g., Business Administration, Healthcare Management, or Compliance) preferred Relevant certifications (e.g., AAPC, AHIP, or HCCS) are a plus
Employment Type
Full Time
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