Senior Technical/Product Support Engineer - SQL & Data Analytics
Senior Technical/Product Support Engineer - SQL & Data Analytics
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Job Description
Working Timings:
Ready to work as per eastern shift timings (5:30 PM to 2:30 AM IST)
Work from office - Hyderabad location.(Hybrid)
Responsibilities:
Manage large volumes of incoming emails related to software support.
Engage with customers partners and internal teams to provide assistance and ensure satisfaction.
Diagnose and resolve technical issues by logically deducing root causes and identifying workarounds.
Document and analyze product bugs and fixes for Product Management and Engineering teams.
Assist with customer product installations as needed.
Meet personal Productivity Efficiency and Quality metrics.
Prioritize and resolve issues with high technical and business impact.
Handle customer complaints provide solutions and follow up for resolution including sharing workarounds.
Maintain accurate records of customer interactions in Salesforce.
Communicate with Product Management and Development Teams using JIRA.
Qualifications/ Requirements
Technical Requirements:
Previous technical support or product support experience.
High proficiency in Microsoft Word Excel and PowerPoint.
Intermediate to advanced proficiency in SQL (MS SQL Server MySQL PostgreSQL) for data extraction troubleshooting and analysis.
Hands-on experience with data analytics and at least one BI or reporting tool.
Strong understanding of data modeling KPIs and metrics for analysis.
Ability to work with data connectors and multiple data sources.
Familiarity with dashboarding visualizations and trend analysis.
Ability to extract meaningful information from customer interactions to diagnose technical issues.
Nice to have:
Experience with Salesforce and JIRA.
Basic Oracle and/or SAP knowledge.
Experience with software installations network operations and support.
SQL Server administration (backup/restore triggers stored procedures etc.).
Familiarity with Microsoft IIS and SQL Server Analysis Services.
Windows troubleshooting (Event Viewer logs Installer errors Registry Editor etc.).
Communication skills:
Ability to clearly and effectively communicate with internal teams and external customers.
Native or equivalent English proficiency.
Excellent written communication skills.
Valued Traits:
Highly motivated and driven to perform at the highest level.
Natural curiosity and willingness to learn and understand issues
Shows pride in producing quality deliverables.
Always being punctual and professional internally and with customers.
Qualifications :
Education Requirements:
Bachelors Degree (CSE IT) or MCA
Additional Information :
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
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Background checks are required for employment with insightsoftware where permitted by country state/province.
At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Remote Work :
No
Employment Type
Full Time
