Junior Customer Success Manager
Junior Customer Success Manager
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Job Description
What youll be doing:
- Leading an assigned portfolio of 80 B2B customers;
- Building strong relationships and become a trusted advisor with your customers;
- Developing customized success plans and conducting in-depth Business Reviews focused on ROI;
- Advising on their e-commerce strategy and how the Sana Products can accelerate their online growth;
- Identifying and mitigating churn risks while uncovering upsell and cross sell opportunities;
- Advocating internally for your customers and help our product grow by sharing feedback with our product teams.
Qualifications :
What youll bring:
- A bachelors degree;
- At least 3 years of relevant commercial business experience working with (SaaS) B2B software with at least 1 year in a Customer Success Manager role;
- Strong analytical skills and time management skills;
- Strategic mindsetcapable of advising on platform value and customer ROI.
- Located in or able to commute to Dallas with ability to work 23 days per week in our Las Colinas office!
Who we are:
So what does it mean to be a part of the Sana Commerce team
At Sana Commerce our values guide how we work collaborate and drive success.
- Champions of Our League. We deliver lasting success balancing quick wins and long-term value.
We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role we bring value every day helping our customers and partners succeed. - Supercharge Our Customers. Were revolutionizing B2B commerce together helping our customers to lead and succeed.
Our customers are at the heart of everything we do. We go beyond solutions providing the tools and support they need to grow. - Determined to Grow. We embrace challenges growing and raising the bar for ourselves and our industry.
We take on challenges seek feedback and keep learning. Every setback is a chance to improve and move forward. - Bold Together. We dare to be bold because we have each others back.
We collaborate across teams and time zones challenge the status quo and support each other to achieve the best outcomes.
Job descriptions can be tough to interpret. Even if you may not tick all the boxes please explain your motivation for the role of Customer Success Associate in a cover letter we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
