Gaming Technician

The Encore Boston Harbor Gaming Technician is responsible for the daily maintenance and repair of slot machines. The gaming technician will monitor and ensure that all slot machines are maintained in working order are holding the proper percentage and are returned to proper operation in the shortest time frame possible. Responsibilities include but are not limited to: maintaining all Encore Standards and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:  

• Follows all Encore Boston Harbor core values and property and department standards are implemented and applied. 

• Actively contributes to departmental performance and the accuracy confidentiality and thoroughness of departmental policies and procedures; records and reports.
• Delivers and maintains a maximum level of service. 
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.

• Responsible for maintenance of slot machines.
• Responsible for maintenance of bill validators on sports betting kiosks
• Responds to slot repair requests in a timely manner.
• Maintains accurate records for the department use.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications :

To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school degree or equivalent required.  Hospitality or casino experience preferred.  

Minimum 1-3 years of experience required.

Outstanding organizational and interpersonal skills as well as excellent attention to detail.

Language Skills:

Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents.  Ability to respond to common inquiries from other employees or guests. Conversational English required.  Ability to write instructions.  Ability to effectively present information.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is regularly required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate.  When on the casino floor or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry Team Members must be able to work varying-schedules to reflect the business needs of the property.
• Reliable consistent and punctual attendance is required.

Additional Information :

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Part-time