Spa Coordinator
Spa Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
The Spa Coordinator schedules appointments greets guests escorts them to treatment areas and provides information on spa services treatments and products. They also support communication of spa incentives guest requests and programs to all relevant departments.
DUTIES AND RESPONSIBILITIES
Maintain reception and retail areas in a spotless condition and upkeep the common areas of the spa between appointments.
Possess knowledge of all aspects of treatments and the ability to recommend and engage in suggestive selling.
Responsible for booking all spa appointments accurately
Maintain safety and sanitation standards
Process spa reservations and billing and greet all guests upon arrival and departure from their treatments.
Support all retail aspects including guest assistance product display suggestive selling and merchandising.
Demonstrate respect sensitivity and concern for guests needs with a professional and pleasant manner
Provide spa guests with a tour of spa facilities to familiarize them with the spa
Interact cooperatively with and with consideration towards guests and co-workers
Handle guest complaints or issues promptly to ensure guest satisfaction. Communicate all of the above to management and relevant departments.
Exercise good judgment discretion and diplomacy while performing job duties.
Participate in all designated programs meetings and training sessions.
Notify Engineering of maintenance and repair needs through in-house software communication.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Learn and adhere to Spa Standards based on a 5-star Forbes rating.
Develop and maintain positive working relationships with colleagues and management.
Ensure proper screening handling and follow-up of telephone calls for the Spa Director.
Handle distribution of mail correspondence faxes etc.
Manage filing and proper retention of correspondence and reference material for the Director.
Complete all necessary opening and closing duties
Interface with other spa staff to create personalized treatment programming for guests.
Act as liaison between Spa Housekeeping and Engineering.
Establish a tracking system to monitor work statuses and ensure completion of requested tasks.
Practice safe work habits and follow all safety procedures.
Wage Range: $20.00-$21.00
Qualifications :
Ability to maintain a pleasant disposition and function efficiently in a high-stress/pressure work environment.
Professional flexible and positive attitude.
Prior customer service experience required.
Computer familiarity.
Must be detail-oriented and have excellent communication skills.
Previous cash handling experience required.
Excellent multitasking skills to successfully handle several assignments simultaneously.
Must be polished professional and have a strong command of both written and verbal English
Must have a polished appearance (willing to cover any visible tattoos or facial piercings during shifts)
Must be able to stand for long periods of time
High school diploma or equivalent.
Must be 21
PREFERRED QUALIFICATIONS
Prior customer service experience/hotel experience preferred
Industry-related certifications or education
Previous experience in a luxury spa hospitality or retail environment is highly preferred.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Terre du Soleil Ltd is an Equal Opportunity Employer M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
