Lead Software Engineer
Lead Software Engineer
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Job Description
Visas Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the worlds most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants 15k Financial Institutions and billions of everyday people. While working with us youll get to work on complex distributed systems and solve massive scale problems centered on new payment flows business and data solutions cyber security and B2C platforms.
The Opportunity:
We are looking for talented curious and energetic Software Support Engineers who possesses strong leadership skills and strong interest in solving complex challenges on a global scale. As a Visa Lead Software Support Engineer you will provide technical leadership for the Risk application systems. The role expects the candidate to be a thought leader technical subject matter expert provide resource management for all support related work including contractors and accountable for the support delivery and operational excellence of multiple highly available application services.
Responsibilities:
Lead the Risk application support team to provide world-class application support.
Provide rotation basis 24x7 production support to all Risk suite of applications in the production environment.
Diagnose and resolve problems in production to meet all service level agreements (SLAs) including possible joint analysis with cross region team
Responsible for work & resource management related to extended teams e.g. contractors (if any)
Partner with Developers Test Engineering Scrum Master / PM.
Provide strategic technical and functional knowledge to critical Tier 1 Risk application:
Develop into subject matter expert for the critical Risk applications including Issuer Fraud Detection (IFD) and Risk Message Processor (RMP).
Participate in application architecture design ensuring application resiliency stability and scalability needs.
Provide consultation and support to business project discussion & deployment
Coaching and guiding team members in developing technical skills
Participate in development and deployment of CI/CD pipelines.
Leverage innovative technologies to build the next generation of Operational Support excellence. Design and deploy automated support solution based on AI support automation and become a strong advocate for pro-active monitoring.
Actively contribute to application and product quality improvements valuable service technology and new business flows in diverse agile squads.
**We do not expect that any single candidate would fulfill all of these characteristics. For instance we have exciting team members who are really focused on building scalable systems but didnt work with payments technology or web applications before joining Visa.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Qualifications
Basic Qualifications
10 years of relevant work experience with a Bachelors Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 4 years of work experience with a PhD OR 13 years of relevant work experience.
Preferred Qualifications
12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
Strong troubleshooting and problem analysis skills is a MUST.
Strong understanding of IT infrastructure in Linux server Storage Network Databases for application troubleshooting
Strong understanding of database concepts MySQL and/or MSSQL and Cassandra.
Experience with Splunk Prometheus Grafana ELK etc. production end-to-end monitoring tools exposure with SRE.
Experience with Kafka IBM MQ and Spring etc. Middleware software.
Experience with CI/CD pipeline software deployment and automation tools software build regression and defect tracking tools e.g. Git Jira.
5 years of experience in design and implementation comfortable in scripting or languages e.g. Java C Python Go.
Experience in Kubernetes containerization e.g. Docker will be added advantage.
Prior software engineering experience familiar with software development lifecycle phases agile framework including SAFe will be added advantage.
Energetic individual keen with AIOps to modernize operation supports
Flexible attitude team player highly driven individual ready to work with multiple time zones cross-geographical teams
Excellent verbal and written communication and attention to detail skills.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
