WSOP Poker Supervisor-Temporary (Harrah's Atlantic City)
WSOP Poker Supervisor-Temporary (Harrah's Atlantic City)
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$ 25 - 31
1 Vacancy
Job Description
JOB SUMMARY:
Responsible for the successful execution of property poker tournaments Supervises the Poker operation of assigned area ensuring compliance with regulations internal controls and departmental policies and procedures. Responsible for providing flawless customer service passion for customer care and a commitment to proactive service and recovery as necessary.
DIRECTLY SUPERVISES:
Dealer Poker WSOP
KEY JOB FUNCTIONS:
- Oversees the operations of assigned Poker area ensuring compliance with government and company regulations internal controls and departmental policies and procedures.
- Ensures proper procedure is used by all dealers under supervision.
- Verifies all gaming table transactions in supervised area.
- Maintains awareness of activity on games in area of supervision; settles disputes that may arise escalating issues when appropriate.
- Verifies issuance of credit after completion of all authorization procedures.
- Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
- Directly responsible for customer service in the supervision operation and/or support of Caesars multi-casino Bad Beat system.
- Gives consistent polite timely and accurate information and service to all guests; taking the initiative to find the answer when unsure.
EDUCATION and/or EXPERIENCE:
Knowledge of casino rules procedures and regulations as applied to the game(s) under dealing experience with the game(s) contained in assigned pit area.
QUALIFICATIONS:
- Excellent supervisor interpersonal communication and problem-solving skills
- Must present well-groomed professional appearance.
- Must have excellent customer service skills
- Must be able to listen and respond to visual and aural cues.
WORK ENVIRONMENT:
Diverse fast-paced deadline driven multi-project coordination prioritizing and flexing to accommodate last minute requests and changes.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
$25.00-$31.25 per hour
Required Experience:
Manager
Employment Type
Full-Time
