Computer Services Technician (GIS)
Computer Services Technician (GIS)
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$ 76845 - 93356
1 Vacancy
Job Description
Nature of Position
The Information Technology Department serves our community by exploring developing implementing and supporting effective and innovative use of technology through teamwork collaboration innovation and accountability to our departmental partners. Responsibilities include planning developing implementing and supporting the IT systems and networks throughout the City of Alameda.
Our Mission:Make work life easier through the use of technology.
Our Goals:
Customer Service work collaboratively with other departments and organizations to improve the quality of life in the City through economic development establish and maintain partnerships with entities city-wide to create a city-wide support infrastructure for technology and telecommunications that will increase support and services to the City of Alameda team members and constituents.
Embrace Innovation - achieve innovative practical and reliable solutions to City problems optimize processes through information technology leadership and professional services
Networking Infrastructure implement and maintain a high-speed reliable and secure networking infrastructure that provides highly available and secure applications and web services.
Project Management develop maintain and implement technology projects in a cost effective timely and efficient manner.
Team Building - provide an exciting challenging and rewarding environment where team members derive satisfaction from challenging assignments continued professional growth personal accomplishments and the success of the City of Alameda departments in meeting their operational and service objectives.
The Computer Services Technician (GIS)is an entry-level technical role with the Information Technology Departments GIS team. The GIS team provides support for developing accessing maintaining and distributing GIS data technology and mapping services to all City departments. The GIS Technician is responsible for various tasks including data entry data editing database management and data output of moderate difficulty. They work under the immediate supervision of the GIS Analyst and may direct the activities of part-time employees as needed. This role does not involve supervisory responsibilities over other employees.
The Ideal Candidate:In addition to meeting the established employment standards the ideal candidate will have the skills and abilities to:
- Read and interpret maps drawings and sketches.
- Digitize and/or convert drawings and plans.
- Compile organize and input data in ArcGIS.
- Be well organized and able to prioritize tasks and projects.
- Conduct minor field surveys.
- Input data into a relational database management system (RDBMS).
- Multitask and think creatively when problem-solving.
- Ability to communicate technical information in writing and orally.
- Acquire new GIS-related tools and skills in a rapidly evolving technical environment.
- Knowledge of Python or other coding languages a plus.
Benefits of Employment
For a comprehensive listing of benefits see the Benefit MatrixHERE
- 36-hour workweek
- CalPERS Retirement:Classic Members: 2%at 55 formula8.868% contribution; New Members 2%@62 formula 8.75%contribution.
- Medical:The City contracts with CalPERS to provide comprehensive health coverage to HMO and PPO plans available with a generous City contribution
- Dental:Comprehensive dental coverage provided to employees and their eligible dependents.
- Vacation:Starting with 75 hours annually and increasing with years of service.
- Holidays:11 City Holidays and 3.5 floating Holidays.
- Sick Leave:90 hours per year;unused sick leave is converted to service credit at retirement.
- Deferred Compensation:Up to 1% 457(b) matching City contribution after 1 year of continuous service.
Examples of Duties
- Prepare collect organize and input data into the City of Alamedas Enterprise Geodatabase.
- Adhere to established data standards and best practices.
- Perform routine data management tasks such as data creation validation and correction queries and editing in GIS as well as relational database management.
- Publish and update data layers to ArcGIS Online and Portal from ArcGIS Pro desktop.
- Assist in the preparation and maintenance of web maps web mapping applications and mobile applications using ESRIs Arc GIS Online and Arc Portal platforms.
- Prepare maps or graphics with ArcGIS Pro desktop software.
- Operate GIS Windows based workstation. Troubleshoot hardware and software problems.
- Undertake minor field surveys.
- Assist with training and familiarizing City staff with GIS related data and applications.
- Perform other duties as required in support of system and users.
- Review full class spec here: Class Specifications Computer Services Technician Class Spec Details ()
WORKING CONDITIONS- Indoor office environment.
- Ambient office sounds and noises such as speaking working office equipment and software.
- Travel to City work sites and locations to conduct work.
PHYSICAL DEMANDS
- Dexterity of hands and fingers to operate a computer keyboard.
- Seeing to read a variety of materials.
- Sitting or standing for extended periods of time.
- Hearing and speaking to exchange information and make presentations.
- Ability to transport and install computers and related equipment involving physical dexterity moderate lifting and carrying of up to 50 pounds.
Employment Standards
Education/Experience
Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
Education
Graduation from high school supplemented by college or technical course work in computer science and information systems.
Experience
Progressively responsible journey level experience in the installation setup troubleshooting and maintenance of computers and peripheral equipment and in providing technical user support for computer hardware and software. Experience with designated environments in GIS equipment systems and /or software is highly desirable. Certifications in CompTIA A and CompTIA Network
Knowledge
Knowledge of computer equipment applications operations and peripheral equipment; basic theory and principles of electronics; methods tools and procedures used in the installation repair maintenance enhancement and configuration of computers peripheral equipment and workstations; designated hardware software and operating systems.
Ability
Ability to effectively install configure trouble-shoot and maintain a variety of computers and peripheral equipment; train and provide technical support to users in computer operation and software use; learn and train users in software specific to staff needs; read and interpret documents such as operating and maintenance instructions and technical procedure manuals; effectively present information and respond to questions from staff vendors and the general public; define problems collect data establish facts and draw valid conclusions; interpret an extensive variety of technical instructions and work effectively with abstract and concrete variables; schedule and perform work to meet established time lines; establish and maintain accurate records; prepare reports and summaries; maintain level of knowledge required for satisfactory job performance; establish and maintain effective working relationships with employees vendors contractors and the public.
Special Requirements
Willingness and ability to work outside regularly scheduled hours to meet operational needs.
Other Requirements
Possession of a valid California Drivers License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment only if the operation of a vehicle rather than the employees ability to get to/from various work locations in a timely manner is necessary to perform the essential functions of the position.
SELECTION PROCESS:
It is important that both the application on and questionnaire are completed thoroughly and accurately. The examination process may test for but is not limited to the essential knowledge and abilities listed the job specification and announcement and will be designed to provide a comprehensive review of candidates technical knowledge and overall suitability for the position. Qualified applicants will be notified of the exact date time and location of examinations approximately two weeks in advance. If applicants have not received written notice at least one week prior to the tentative test date listed in the flyer they should contact the City of Alameda Human Resources Department at .
Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the Citys Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants.
Federal law requires that prior to employment you must furnish proof of your identity and eligibility for employment in the United States as required by U.S. Citizenship and Immigration Services.
E -VERIFY:
The City of Alameda utilizes the Federal governments E-Verify program and new employees must provide documentation to establish both identity and work authorization which includes showing a valid United States Social Security card at the time of hire (photocopies not accepted).
VETERANS PREFERENCE CREDIT:
A job applicant qualifies as a veteran if honorably discharged from active military reservist or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of application. In case of discharge attributable to service-connected injuries or illnesses the 18 months active-duty requirement need not be fulfilled. An applicant claiming veterans preference credit must attach to their application a legible copy of their DD-214 verifying the type of discharge and date(s) of active service. NO OTHER DOCUMENTATION WILL BE ACCEPTED.
AN EQUAL OPPORTUNITY EMPLOYER:
In compliance with local state and federal laws and regulations the City of Alameda will employ and promote qualified individuals without regard to disability. The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must do so no later than final filing date for receipt of applications otherwise it may not be possible to arrange accommodations for the selection process. Such requests should be addressed to the Human Resources Department 1- 2263 Santa Clara Avenue Rm. 290 Alameda 94501. Requests can be made via email phone or in writing via U.S. mail.
The information contained herein is subject to change and does not constitute either an expressed or implied contract.
Required Experience:
IC
Employment Type
Full-Time
