Customer Service Representative Brazil
Customer Service Representative Brazil
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Job Description
Remote Customer Service Representative (Portuguese & English)
Industry: Online Health / Life Sciences
Location: Remote (Brazil-based candidates preferred)
Languages Required: Native Portuguese (Brazil) & Fluent English (C1/C2)
Start Date: July 7 2025
Application Deadline: June 20 2025
About TalentWorldGroup
At TalentWorldGroup we think globally and strive for excellence. As a pioneering multilingual contact center we are redefining remote work by building the workplace of the future. We offer flexible long-term opportunities for professionals who are passionate about service and innovation.
Position Overview
We are currently looking for 8 highly skilled bilingual professionals (Portuguese & English) to join our clients remote call center team in the life sciences/healthcare industry. This project involves delivering Level 1 customer support to patients and healthcare professionals through multiple channels (phone email fax) ensuring exceptional service and timely resolution of inquiries.
You will work remotely supporting a fast-paced and regulated environment focused on accuracy empathy and speed.
Key Responsibilities
- Serve as the first point of contact for all customer inquiries related to product orders deliveries and returns.
- Accurately document and resolve escalations in compliance with internal procedures.
- Process orders credits returns and manage product-related issues.
- Ensure timely product delivery in alignment with inventory and logistical constraints.
- Redirect complex inquiries to relevant departments (medical technical).
- Consistently meet targets related to call quality order management and customer satisfaction.
- Follow all procedures related to complaint handling and data privacy.
Required Qualifications
- Fluent/native in Portuguese (Brazil) and English (C1/C2).
- Bachelors degree (preferred) in life sciences health sciences or a related discipline.
- 4 to 6 years of relevant experience in customer service or supply chain/logistics (preferred).
- Strong written and verbal communication skills.
- High stress tolerance and ability to manage change in a dynamic environment.
- Excellent analytical problem-solving and multitasking skills.
- Strong interpersonal skills and experience communicating with healthcare professionals and patients.
- Results-driven with a clear focus on KPIs and metrics.
Nice to Have
- Zendesk or similar ticketing systems
- Familiarity with Slack and online team collaboration tools
- Salesforce or CRM proficiency
- Technical background or knowledge in healthcare product support
- Experience in remote customer service or call center environments
Technical Requirements
- Stable wired broadband internet connection
- USB-wired headset (noise-canceling preferred)
- Minimum specifications:
- Processor: 1.8GHz (64-bit preferred)
- RAM: 8GB
- Free Storage: 10GB
- Screen Resolution: 1920x1080
- OS: Windows 11 or macOS 13
Work Conditions
- Project Type: Freelance (Independent Contractor Agreement)
- Work Hours: Minimum 30 hrs/week up to 40 hrs/week
- Schedule: Monday to Friday within the operational hours of 08:00 18:00 across Brazils four time zones:
- Noronha (UTC -02)
- Braslia (UTC -03)
- Amazon (UTC -04)
- Acre (UTC -05)
- Training Commitment: 100% attendance mandatory
- Start Date: July 7 2025
- Duration: 2 weeks (Mon-Fri 8 hrs/day)
- Timezone: So Paulo (BRT/UTC-3)
What We Offer
- 100% Remote Work
- Flexible scheduling within project hours
- Long-term project-based collaboration
- Career development & learning paths
- Performance-based bonuses & gamification program
- Freelance contract with paid holidays (based on performance metrics)
Join Us
If youre a customer-focused tech-savvy and metrics-driven professional with bilingual fluency in Portuguese and English we want to hear from you!
Apply by June 20 2025 to join our next onboarding and training group.
Employment Type
Full Time
