Online Studio Casino Shift Manager
Online Studio Casino Shift Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Why Ballys
Ballys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.
With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The Online Studio Shift Manager will be responsible for the overall operation of all the studio table games in accordance with applicable Rhode Island Lottery regulations company policies and internal controls. The Online Studio Shift Manager will directly supervise the operation and conduct of all table games as well as the training and supervision of all dealers. Minimum of three years previous experience.
Responsibilities:
- Ensuring compliance with audit and operational regulations and guidelines.
- Being responsible for the preparation for new or changed services with full oversight of the change process and the maintenance of regulatory legal and professional standards as well as managing the performance of existing systems and services.
- Leadership of the studio team recruiting motivating developing and managing the performance of direct reports building a high caliber team with the skills and capabilities needed to deliver the required results.
- Overseeing and managing all gaming operations
- Managing and leading a team ensuring they are adequately trained scheduled and performing their duties efficiently.
- Ensuring the highest level of customer service is provided.
- Handling escalated customer issues and complaints to ensure customer satisfaction.
- Implementing and maintaining security measures to prevent cheating and fraud.
- Acting as the final authority in resolving disputes or discrepancies related to gaming activities or customer interactions.
- Implementing training programs for studio gaming staff to ensure they are well-versed in studio gaming rules regulations and customer service skills.
- Preparing reports on gaming activities and customer feedback. Analyzing data to identify areas for improvement and operational efficiency.
- Ensuring that all gaming equipment tables and facilities are well-maintained and in good working condition.
- Implementing and promoting responsible gaming practices to ensure the safety and well-being of customers.
- To keepemployees operating productively and working on all necessary tasks to meet business and customer needs.
- Have excellent knowledge of all our games and products and provide proper guidance where necessary.
- Amend and follow-up the Game Presenters roster and break list making sure responsibilities such as approving swaps vacation leave and over-time are looked into and ensuring the proper number of staff is present for each shift.
- Monitoring tables to ensure all is functional and working efficiently in accordance with set company protocols.
- Identifying and resolving all real-time incidents on the gaming floor related to all components of operations including staff issues hardware software and network connectivity.
- Moderating the chat and monitoring players bets making sure games are played appropriately.
- Making sure all team members follow company policies and regulations including providing feedback and constantly monitoring their performance.
Qualifications:
- Knowledge of all table game rules and regulations.
- Previous casino management experience is an asset
- Minimum of three (3) years of casino experience
- Strong organizational planning and supervisory skills.
License Requirements:
Rhode Island Department of Business Regulations Gaming Operations License
Physical/Mental Requirements:
- Reading writing simple arithmetic mathematics good color vision finger and arm dexterity good vision speaking hearing sitting standing lifting bending working under pressure and working rapidly for long periods.
- The physical requirements are general requirements for this position. The actual exertion level (and frequency of use) can and does fluctuate depending on the individual tasks being performed.
Working Environment:
Quiet Clean Smoke Free Environment
Whats in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical dental and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Salary Range: ($68640)
Ballys Lincoln Casino Resort: About LinkedIn
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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Required Experience:
Manager
Employment Type
Full-Time
