Care Center Assistant
Care Center Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Tidewell Hospice a member of Empath Health is currently seeking a Care Center Assistant to join our team.
9am-7:30pm; 30 hours per week; Week 1: Tues Wed Sat; Week 2: Sun Mon Fri
JOB DUTIES/RESPONSIBILITIES:
- Perform administrative clerical duties for team such as filing processing/entering and copying documents (including timesheets for HHAs volunteer hours in Raisers Edge etc.); distributing mail faxes and phone messages in a timely manner; maintain office and team supplies.
- Develop revise and maintain recordkeeping and filing system according to departmental procedure.
- Generate reports daily and as requested by team leadership.
- Track patient care visit numbers by discipline to assure compliance and productivity under the direction of team leadership.
- Initiate CDC requests.
- Prepare information for volunteer calls and communicate this information to volunteers.
- Prepare and update team disaster book with the latest information. .
- Open bereavement chart upon patient death as per agency practice.
- Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines departments and/or community partners in a timely fashion.
- Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings supports upcoming events functions agency meetings and educational opportunities as well as participate in these functions as assigned.
- Training instructing and supervising office volunteers.
- Assist in tracking team census by monitoring all changes of status levels of care admissions deaths discharges and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
- Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly effectively and in a professional manner that supports customer service while adhering to the agency communication practices as directed by team leadership.
- Monitor and obtain financial information for pay source by collaborating with facility business office representative MDS coordinator and/or Empath Health ATS.
- Communication with hospital via hospital reimbursement form under the direction of team leadership.
- Fax complex care requests to physicians offices when requested by team leadership.
- Track patient information such as bio-hazard setup/pickup team disaster manuals and patient evacuation special needs
- Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.
- Cover the duties of the regional scheduler when needed.
- Other duties assigned.
POSITION QUALIFICATIONS/REQUIREMENTS:
- Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
- Excellent verbal and written communication skills.
- Solid customer service skills.
- Excellent documentation and organizational skills including time management multi-tasking and prioritizing.
- Ability to build and maintain interpersonal relationships.
- Exhibit self-direction independent judgment discretion and ability to work and collaborate with all team members including volunteers.
- Strong computer knowledge in MS Word Excel and Outlook and the capability to learn additional software as needed.
- Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
- Medical terminology background preferred.
Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures thoughts beliefs and traditions of our employees volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day we work to be respectful sensitive and competent with each other and those in our care. In every journey we are dedicated to achieving comfort dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.
Our commitment to patient client staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.
Providing compassionate full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!
Employment Type
Full-Time
