Patient Services Specialist II (Bilingual-Spanish) (Care Center)
Patient Services Specialist II (Bilingual-Spanish) (Care Center)
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1 Vacancy
Job Description
Overview
The Patient Services Specialist II will accurately complete patient registration/check-in and check-out. This position is responsible for diversified administrative duties and front end clinical operations activities which will include greeting patients and families; collecting patient information; completing cashiering functions; processing internal consults; disseminating after-visit summaries; communicating discharge recommendations; and assisting with scheduling patient appointments. The incumbent interacts with patients families clinicians and administrative staff in a courteous and professional manner while placing an emphasis on adhering to high standards of customer service.
**Biligual in Spanish candidates preferred**
Responsibilities
1. Greet clients and visitors and alert clinical staff of clients arrival.
2. Accurately complete the patient registration/check-in and check-out process by obtaining required client information to include but not limited to new and/or updates to expired consents and financial documentation. Perform regular audits and monitor existing documentation.
3. Promptly answer phones appropriately direct calls take and deliver accurate messages return calls answer questions; and provide accurate and timely follow-up as needed. Provide incoming callers with directions hours of operation and Care Center information regarding scheduled appointments when appropriate.
4. Accurately gather follow-up appointments information.
5. Obtain security personnel and emergency response teams in times of crisis for client safety as needed. 6. Collect co-pays provide receipts and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues. Patient Services Specialist II 26 March 30 2022
7. Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area department clinic or provider.
8. Retrieve and assess information related to insurance authorization from the Patient Access Department. 9. Process internal consults and ensure the dissemination of after-visit summaries and discharge recommendations.
10. Assist with scheduling new and follow up patient appointments.
11. Complete documentation and process related to missed MD appointments due to no-shows to include printing No-show Letters.
12. Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
13. Respond to patient families providers and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues as necessary.
14. Assist with the training Patient Service Specialists and provide regular support to Care Center team.
Qualifications
EDUCATION:
- High School Diploma or GED required.
- AA degree in human services related field healthcare administration business or specialized vocational training preferred.
EXPERIENCE:
- 1 - 3 years of related experience required.
- Front desk secretarial/clerical customer service experience preferred.
Benefits
Kennedy Krieger Institute offers excellent benefits including medical dental vision 401K with match tuition reimbursement free parking and child care subsidies! In addition we offer rich professional development opportunities.
EOE/M/F/D/V
Minimum pay range
Maximum pay range
Required Experience:
Unclear Seniority
Employment Type
Unclear
