Fitness Attendant (Full Time) - Waldorf Astoria Las Vegas

EOE/AA/Disabled/Veterans

Scope of Position
Responsible for delivering exceptional guest service in the fitness center by maintaining a clean well-stocked and welcoming environment greeting and anticipating guest needs and providing facility orientations. Duties include towel service upkeep of locker rooms and amenities logging fitness class attendance and ensuring equipment functionality and cleanliness in accordance with Waldorf Astoria standards.

Duties and Supporting Responsibilities:
Offer the highest level of personalized service while maintaining a gracious enthusiastic helpful and professional attitude with all guests and team members.
Greeting guests and directing them to the fitness center.
Folding and stocking clean towels for the fitness center and removing all soiled towels from the fitness center.
Anticipate guest needs as to where guests will never have to ask for anything.
Maintain fitness facility by performing necessary housekeeping duties (picking up towels cups shower & bathroom area vanity area and all surrounding areas).
Maintaining and filling all shower and steam room amenities in fitness center locker rooms (shampoo conditioner body wash body lotion eucalyptus spray)
Maintain cleanliness of the Yoga Studio.
Maintain cleanliness of all fitness equipment.
Log all fitness class attendees in booking system.
Ability to give orientation tours and describe the fitness equipment functionality and benefits to all guests entering the fitness center.
Ability to handle multiple tasks simultaneously.
Ability to work in a fast-paced environment while maintaining a calm appearance.
Keep fitness center and locker rooms clean and free of debris and soiled linen.
Follow Waldorf Astoria grooming and appearance guidelines while maintaining a positive attitude.
Following the posted opening and closing duties and side work sheet.
Complete all fitness equipment maintenance and cleanliness logs and report any malfunctioning equipment.
Attend all pre shift communication meetings.
Attend monthly department meeting as required.

Mandatory requirements
Willing to work a flexible schedule and holidays
Work in a safe prudent and organized manner
Be able to relate to all levels of guests and team members
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed patient and thorough manner
Reading writing and oral proficiency in the English language
Professional appearance and demeanor at all times
Must work as a team player and assist when needed

Each of the items listed is considered an essential function of the position. However the duties responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.
It is Company policy to comply with the Americans with Disabilities Act including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!