Senior Systems Engineer Jira And Confluence

Senior System Engineer Jira and Confluence System Administrator
Position Overview
The Senior Systems Engineer is responsible for the design specification build implementation and support of systems. He/she defines technical solutions for maximizing the capabilities of the system. is responsible for daily production and optimization of production. He/she maintains an optimized system through performance tuning and monitoring. The Senior System Engineer may be responsible for daily administration duties of systems including but not limited to account maintenance performance management error resolution back-ups and restores. The Senior Systems Engineer provides outstanding client service and contributes to the organizations mission of utilizing information technology to improve patient care. This role is specific to system administration and management of the Jira and Confluence application environment. This includes ensuring optimal performance integration with third-party solutions such as ServiceNow GitHub and supporting related CI/CD processes to optimize and support a complex enterprise site. The ideal candidate will have extensive experience in Jira & Confluence system administration for a very large complex application user base. As well as have strong technical skills and a deep understanding of agile methodologies and tools.
Key Responsibilities
End-to-End System Management: Oversee the complete lifecycle management of Jira and Confluence instances including installation configuration upgrades monitoring and performance tuning.
Access & workflow management: Perform Jira system administration tasks including user management permissions workflows screens fields and notifications.
Integration Management: Integrate Jira and Confluence with various plug-ins and third-party solutions such as ServiceNow GitHub and related automated CI/CD applications/processes to ensure seamless operations and data flow.
Communications & Reporting: Develop and implement Jira and Confluence dashboards reports and sites for management review and to be leveraged as information radiators.
User Support and Training: Provide advanced support to users troubleshoot issues and deliver training sessions to enhance user proficiency and adoption of Jira and Confluence tools.
Security and Compliance: Implement and enforce security protocols and compliance measures to safeguard sensitive information and ensure regulatory compliance.
Customization and Automation: Customize Jira and Confluence workflows templates and plugins to meet organizational needs and automate routine tasks and processes.
Documentation: Maintain comprehensive documentation of system configurations procedures and best practices.
Collaboration: Work closely with cross-functional teams including IT Development and Operations to align Jira and Confluence capabilities with organizational objectives.
Key Competencies
Technical Proficiency: In-depth knowledge of Jira and Confluence administration including advanced configuration customization and integration.
Problem-Solving: Strong analytical and troubleshooting skills to resolve complex system issues and improve platform performance.
Communication: Excellent verbal and written communication skills to interact with stakeholders provide training and document processes.
Attention to Detail: High level of accuracy and attention to detail in managing system configurations and ensuring data integrity.
Team Collaboration: Ability to work effectively in a team environment and collaborate with diverse stakeholders.
Adaptability: Flexibility to adapt to changing requirements and new technologies in a fast-paced environment.
Core Capabilities
System Administration: Expertise in managing and administering Jira and Confluence platforms including backups recovery and performance optimization.
Integration Knowledge: Experience integrating Jira and Confluence with third-party tools such as ServiceNow GitHub and related automated CI/CD processes
Agile Methodologies: Understanding of agile frameworks (Scrum Kanban) and their implementation through Jira and Confluence.
Security Management: Ability to implement security best practices and compliance standards.
Automation Skills: Proficiency in automating processes using scripting languages and automation tools.
Qualifications
Bachelors degree in Computer Science Information Technology or a related field.
3 years of experience in Jira and Confluence administration.
Proven experience in integrating Jira and Confluence with third-party solutions such as ServiceNow GitHub and related tools for DevOps and CI/CD processes.
Strong understanding of IT infrastructure networking and security principles.
Certifications in Jira and Confluence administration are preferred.
Experience with scripting languages (e.g. Python Bash) and automation tools (e.g. Jenkins).
Excellent problem-solving skills and ability to work under pressure.
Strong organizational and time management skills.

Department: Montefiore Information Technology Bargaining Unit:Non UnionCampus:YONKERS Employment Status:Regular Full-TimeAddress:3 Odell Plaza Yonkers
Shift:DayScheduled Hours:8:30 AM-5 PMReq ID:224462Salary Range/Pay Rate:$106012.50-$141350.00

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