Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailWe are hiring for an Associate Service Desk Agent to join our team. The Associate Service Desk Agent is directly responsible for helping employees to solve technology-related issues. This position may have to process user password resets and/or unlock user accounts in Active Directory or other systems as designated and in accordance to Cyber security policies and procedures. This person will directly interact with end users and may have to appear on camera to assist with identity validation of employees.
This role may involve direct communication with stakeholders to provide status of open issues as well as active collaboration across teams to achieve resolution. This individual will be expected to have a thorough understanding of all facets of service desk and responsibilities while working alongside manager(s) and director(s) to uphold/enforce departmental policies and procedures.
ESSENTIAL JOB FUNCTIONS:
KNOWLEDGE AND EXPERIENCE
Required Experience:
IC
Full-Time