Lead UX Operations Manager - Communications
Lead UX Operations Manager - Communications
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$ 113000 - 203000
1 Vacancy
Job Description
Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and certifications. In addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at Target:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Target UX is a group of design research and accessibility practitioners and experts with a passion for improving and innovating our digital experiences for Targets guests team members and partners. Here we pride ourselves on designing tangible inspiring and impactful solutions that serve all aspects of our business and being a part of the team means you will play a critical role for Targets digital experience by increasing ease simplicity value and delight for every touchpoint.
About the role:
As a Lead Communications Designer within UX Operations youll be responsible for shaping and driving an executive-level communication strategy that clearly tells the story of UX and our impact across Target. You will develop narratives business cases and strategic communications that translate the value of UX into clear compelling language for senior leaders and stakeholders.
You will also lead communication efforts around key internal and external moments that reflect the maturity evolution and innovation of the UX practice--from large scale team events to quarterly business reviews to major milestones that require strong change management and organizational storytelling.
Responsibilities:
Develop and execute a tiered communication strategy that ensures clarity and engagement across different groups partners and stakeholders.
Develop and lead an executive communication strategy that positions UX as a driver of business value and innovation at Target.
Design visually compelling high-impact presentations that support strategic storytelling and influence decision-making at the highest levels.
Support change communication as UX matures and evolves helping teams understand new models capabilities and ways of working.
Craft case studies that demonstrate the value and impact of UX initiatives ensuring key decisions are supported by clear data-driven storytelling.
Ensure consistency and alignment in messaging across various communication channels (e.g. email internal portals presentations town halls events).
Collaborate with UX leadership HR and cross-functional partners to drive org-wide transparency and engagement.
Drive adoption of best practices in communication strategy advocating for clarity inclusivity and effectiveness in UX team communications.
Leverage AI-powered content creation and summarization tools to enhance efficiency scale communication effort.
Measure the effectiveness of communications and continuously optimize based on feedback and insights.
About you:
7 years of experience in communications content strategy visual storytelling or related fields with a strong portfolio showcasing internal communication strategies and executive-facing content.
Exceptional ability to simplify complex ideas into clear compelling narratives for multiple audiences.
Strong storytelling writing and editorial skills with experience in crafting communications for multiple audiences
Proficiency in presentation design and storytelling tools (e.g. PowerPoint Figma) with an eye for visual clarity and impact.
Experience managing internal communications and leading change management efforts at scale within a large matrixed product organization.
Comfortable using AI-driven content generation tools to improve communication workflows generate summaries and enhance storytelling.
A strategic mindset with the ability to balance near-term needs and long-term vision for UX team communications.
Collaborative flexible and self-directed with the ability to thrive in ambiguous and fast-moving environments.
Exhibit a growth mindset continuously iterating and improving communication approaches.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: with Disabilities Act (ADA)In compliance with state and federal laws Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process please reach out to Application deadline is : 06/22/2025Required Experience:
Manager
Employment Type
Full-Time
