Vice President, Quality
Vice President, Quality
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$ 200000 - 400000
1 Vacancy
Job Description
Chamberlain Group is a global leader in access solutions with top brands such asLiftMasterand Chamberlainfound in millions of homes businesses and communities worldwide.
As a leader in the Smart Home industry we boast one of the largest IoT install bases with innovative products consisting of cameras locks card readers garage door openers gates and more all powered by ourmyQdigital ecosystem.
The Vice President of Quality and Customer Satisfaction will lead and drive the overall Quality and Customer Satisfaction strategy ensuring exceptional customer experience (CX) across all touchpoints. This role serves as the central oversight for Quality Customer Satisfaction prioritizing corrective actions and structuring key performance indicators (KPIs) and governance frameworks to measure success around quality and the broader customer experience including software and user experience (UX). Lead creation and execution of an overarching global compliance roadmap and strategy with a multi-year focus. Drive the Chamberlain Quality process to protect company reputation support sales profitability cash flow and business goals.
Essential Duties and Responsibilities
Develop execute and oversee a comprehensive Quality and Customer Satisfaction strategy aligned with the companys goals and objectives. Set priorities for Quality and CX initiatives across design engineering manufacturing supply chain product and customer service.
Apply a well-grounded understanding of technical scientific and regulatory issues to drive the companys quality strategy across the full product lifecycle. Own all aspects of hardware and software quality assurance ensuring that our products meet the highest quality standards.
Take ownership of developing and implementing a robust process and infrastructure to proactively address customer concerns. Ensure seamless communication of issues across the organization and lead initiatives to deliver timely comprehensive resolutions.
Function as a Customer Experience liaison with Chamberlain Executive Leadership team to escalate concerns synthesize ELT priorities and drive CX actions across the organization.
Set the governance and KPI structure for quality and customer satisfaction overseeing standardized reporting (incl. to ELT) prioritization and escalation mechanisms across the end-to-end customer experience.
Monitor CX performance interventions and initiatives across the organization leveraging metrics and KPIs to assess progress and identify areas for improvement.
Address upcoming product pipeline / roadmap milestones proactively bringing forward CX topics and managing risk of upcoming launches.
Maintain awareness of Quality and CX processes of best-in-class companies and utilize this data to improve overall customer experience and ensure Chamberlain maintains a competitive edge.
Champion a customer-centric culture within the organization sharing best practices and coaching others to transition to a best-in-class organization.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Groups reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Supervision Exercised
Motivate and lead a high performance team by attracting developing engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations monitoring and evaluating performance providing feedback and facilitating employee development per the companys policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings one-on-one meetings appropriate email IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission vision and values.
Minimum Qualifications
Education/Certifications:
Bachelors degree in Engineering Engineering Technology or Manufacturing or a related field
Experience:
10 years of technical management leadership in Engineering Operations or Supply Chain; 4 years quality management leadership including quality system development management and administration.
5 years at a senior management level for complex global organizations.
Demonstrated success in transforming the customer experience by implementing cross-functional quality strategies that drive continuous improvement and operational excellence.
Knowledge Skills and Abilities:
Knowledge of global quality regulations experience in software company
Other:
Ability to travel up to 35% of the time internationally and domestically
Preferred Qualifications
Education/Certifications:
Masters of Business Administration; Six Sigma Black Belt certification
Experience:
10 years of technical management leadership in Engineering Operations or Supply Chain; 8 years Quality management leadership including quality system development management and administration at a global level; experience in a multi-plant multi-location multi-country quality management environment
Knowledge Skills and Abilities:
Knowledge of global quality regulations
The payrange/rate of pay for this position is $200000.00 - $400000.00; base payoffered may vary depending on a number of factors including but not limited to the position offered location education training and/or experience. In addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
Chief
Employment Type
Full-Time
