Payment Operations Manager
Payment Operations Manager
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Job Description
Job Summary:
We are seeking a highly experienced Manager of Payments Operations to execute our payments strategy and manage payment operations within our online gaming platforms. This role is responsible for overseeing the payments funds processes optimizing performance and ensuring we deliver excellent customer experience. The ideal candidate will have a deep understanding of digital payments and the evolving landscape in the online gaming sector.
Key Responsibilities:
- Oversee all payment operations functions including deposits withdrawals funding and refunds ensuring operational efficiency and compliance with payment network regulatory requirements.
- Work cross-functionally with Compliance Product and Technology teams to develop and implement best-in-class payment processes.
- Analyze payment performance metrics identify opportunities to improve approval rates reduce payment friction and optimize costs.
- Manage relationships with payment service providers acquirers and financial institutions to ensure seamless transaction processing and cost optimization.
- Drive process automation and system enhancements to improve efficiency and scalability.
- Ensure full compliance with local and international payment network regulations anti-money laundering (AML) laws and data security requirements.
- Stay ahead of industry trends regulatory changes and emerging payment technologies to maintain a competitive edge.
Required Qualifications:
Industry & Technical Expertise:
- 5 years of experience in digital payments payment operations or merchant acquiring with at least 3 years in the online gaming sports betting or fintech industries.
- Strong knowledge of payment processing systems acquiring banks and PSPs.
- Experience working in highly regulated environments with a deep understanding of payment network compliance AML regulations and PCI DSS requirements.
- Proven ability to optimize payment acceptance rates reduce transaction costs and manage chargeback processes.
Strategic & Analytical Abilities:
- Strong analytical skills with expertise in payment data analytics reporting and KPI tracking.
- Ability to identify and implement process efficiencies and automation.
Stakeholder Management:
- Excellent stakeholder management skills with the ability to influence and negotiate across various departments and external partners.
Team Management:
- Experienced team leader able to manage analysts supervisors and manager level associates
- Able to build collaborative working relationships with other team leaders
Preferred Qualifications:
- Experience with real-time payment processing and instant payouts.
- Background in customer experience optimization for payment journeys.
- Knowledge of blockchain and cryptocurrency payments.
- Familiarity with multi-jurisdictional gaming regulations.
Required Experience:
Manager
Employment Type
Full-Time
