Conference and Banqueting Associate

We are hiring for a Conference and Banqueting Associate.

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work. Benefits for your lifestyle

• Part of Marriott International the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Eligible for Service Charge

Our jobs arent just about serving guests during a banquet or event. Instead we want to build an experience that is memorable and unique. Our Event Service Expert is skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials transporting supplies taking orders interacting with guests or anything in between the Event Service Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Event Service Experts to get it right for our guests and our business each and every time.

Guest Relations

• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible; thank guests with genuine appreciation and provide a fond farewell.
• Address guests service needs in a professional positive and timely manner.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay property services and area attractions/offerings.
• Ensure place settings are appropriate and each guest has a napkin clean silverware and any other item that is part of the standard place setting.

General Food and Beverage Services

• Follow appropriate procedures for serving alcohol follow local Training and Guidance
• Communicate additional meal requirements allergies dietary needs and special requests to the kitchen.
• Set tables according to type of event and service standards including types of linens glassware plate/chinaware and silver/flatware ensuring all supplies meet quality standards.
• Perform other reasonable duties as requested.

Banquet Room Set-up

• Prepare coffee breaks carts and stations with appropriate food and beverages as stated in Banquet Event Order.
• Prepare tables action stations buffets service carts dessert table/carts and cordial carts with specified tools wares and equipment according to company standards.
• Set up operate and troubleshoot audio-visual (AV) projection lighting and conferencing equipment devices and systems ensuring all equipment is operational prior to use.

Banquet Room Bussing and Cleaning

• Bus tables by removing and separating tableware plate ware glassware and flatware.
• Monitor tableware to ensure it is presentable to guests including checking for cleanliness cracks and chips.
• Break-down remove and secure AV equipment and related equipment devices and systems promptly following an event.

Banquets

• Respond to and try to fulfil any special banquet event arrangements requested by guest.
• Replenish buffet items to ensure consistency and freshness in presentation from opening to closing.
• Follow up on special banquet event arrangements requested by guest to ensure compliance.
• Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.

Bar tending

• Follow all state and local laws for serving alcohol responsibly (e.g. last call times).
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Maintain cleanliness and condition of bar bar unit (CO2 lines soda tanks soda guns drain etc.) tables and other tools following all set-up guidelines.
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Stock and restock ice glassware paper supplies and liquor.
• Requisition all necessary supplies specifically bottle-for-bottle liquor restock transporting supplies from storeroom to bar set-up area as required.
• Anticipate and communicate replenishment needs promptly ensuring no shortages throughout scheduled function time and ensuring proper authorisation for additional payments as required prior to replenishing.

Steps of Service

• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Monitor and maintain the cleanliness of assigned tables and work areas including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.