IKEA Sales Associate (Interior Design Service)
IKEA Sales Associate (Interior Design Service)
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Job Description
PURPOSE OF THE JOB
Provide professional and prompt customer service through the creation of a rewarding end-to-end journey in different customer touchpoints. Support direct manager in initiating business development activities including establishing verifying leads and following up through multi-touchpoint initiatives to provide a base for sales activities. Manage and provide various sales support information to enable the selling team to engage and meet our customers needs in all touchpoints.
RESPONSIBILITIES OF THE JOB
- Engage directly with customers in the interior design sector accurately qualifying and capturing their needs for further action.
- Manage communications with customers and stakeholders across various channels including phone calls video calls messages emails and in-person interactions.
- Maintain ongoing communication with new leads ensuring timely and effective resolution of client inquiries at all touchpoints.
- Inspire and pre-sell to customers using visual materials during email communications with potential leads.
- Keep the CRM system up to date with accurate customer records and activity logs.
- Ensure the availability of IKEA Home Design Consultants is regularly updated and communicated.
- Proactively connect customers with upcoming appointments to maximize attendance and engagement.
- Provide support to IKEA Home Design Consultants during face-to-face in-store meetings with customers as needed.
Qualifications :
Enthusiastic and driven to thrive in a positive challenging environment.
Enjoy collaborating with others to develop meaningful and innovative solutions.
Motivated by creating something new and exploring uncharted territory.
Derive a strong sense of achievement from consistently doing ones best.
Proven experience in professional communication with B2C clients.
Comprehensive understanding of optimizing customer experiences across both physical and digital touchpoints.
Strong skills in stakeholder management.
Proficient in data analysis database structuring and management.
Advanced proficiency in Microsoft Office particularly Excel and PowerPoint.
Fluent in both verbal and written English; proficiency in a second language is an advantage.
Prior experience or knowledge of interior design and related fields is a plus.
Deep understanding of and commitment to company culture and core values.
Positive attitude with a strong customer service focus.
Highly organized capable of managing multiple priorities and maintaining goal orientation.
Fair honest and trustworthy with excellent interpersonal skills creative thinking and a good sense of humor.
Self-reliant and able to work effectively both independently and as part of a team.
Supportive of the direct manager eager to share knowledge and willing to go the extra mile within an ambitious team environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
