Knowledge Management Senior Specialist

Knowledge Management team is looking for Knowledge Management Senior Specialists to join the amazing world of KM in Tallinn . The Senior Specialists primary goal will be to explore and focus on the FinCrime domain. Therefore a relevant background in AML Compliance or FinCrime operations with relevant expertise in KM QA or Training is a must.

The Knowledge Management Senior Specialist role primarily focuses on supporting and driving impactful initiatives and projects significantly contributing to internal Knowledge Management processes. This includes owning the design maintenance and revamp of internal and public documentation alongside building a robust content repository and developing effective content strategies. This responsibility extends to hands-on content writing encompassing everything from process guides and FAQs to public-facing articles and internal communications with a keen focus on clarity and accuracy.

Were looking for motivated individuals who are ready to tackle the challenges with us on how we currently discover capture and share knowledge at Wise this is a perfect opportunity if you wish to have impact on a wide scale. If you are getting excited by these phrases: process improvement documentation stakeholder management scale growth then KM is your team! 

Qualifications :

Passion. About customer experience technology and making a difference for people in your work. These arent just lines on a job description you genuinely enjoy what you do.

Attention to detail. Youll help build and maintain the knowledge base by using your domain expertise. Drive agent satisfaction and implementation projects based on KPIs for your team and work with all other teams FinCrime Continuous Improvement Product Training and Quality Assurance. 

Being a self-starter. With a proven track record of taking individual ownership and solving problems creatively youll design develop and document knowledge base articles FAQ content Quick replies/Admin emails in your domain while also developing and improving operational workflows in order to enhance efficiency. 

Reliability. Youll be an ambassador for Knowledge Management as you effectively manage delegate oversee or contribute to cross-team projects no sweat - Youve also got the ability to multitask and handle a varied workload and you always take responsibility in challenging situations - In short you get it done. 

Being result driven. Youve got some experience and expertise in Knowledge Management and how to enable operational teams through an efficient KM strategy. 

Being customer-focused. This should go without saying but this is your guiding light. Our customers come first and we make no compromises on that so you always have the customers best interest in mind and you cultivate this mindset into your teams.

Additional Information :

About this role: 

• Reports to: Knowledge Management Lead
• Starting salary: 2750 - 3400 EUR monthly RSUs

Interested in joining our team

We need a CV and a cover letter submitted by 20th of June. 

Questions to answer in the cover letter

• What is your motivation for joining Knowledge Management
• Please share one or two initiatives you could drive from day one in Knowledge Management that would be relevant for Fincrime operations and explain why.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time