Critical Operations Technician
Critical Operations Technician
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Job Description
Who we are:
Our life is a digital life filled with streams of information flowing ceaselessly. Every click every swipe every interaction connects us. But where does all that information go Enter the world of data centers.
Data centers are experiencing once-in-a-generation demand growth driven by cloud adoption and the AI revolution Jon Gray President & COO of Blackstone.
In the fast-paced world of data QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS we are Purpose Driven and moving communities forward.
At QTS we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our companys culture innovation and growth and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable resourceful innovative self-starters and can accomplish great things when working together. That is why QTS is Powered by People!
Who you are:
Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical electrical HVAC and IT equipment within our Data Centers. We are seeking skilled trades professionals with the ability to apply learning knowledge skills and company policies to a wide range of tasks pertaining to electrical and mechanical equipment preventative maintenance controls operating systems and IT.
This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.
The impact you will have:
The Critical Operations Technician I is responsible for the installation repair and maintenance of electrical mechanical plumbing/piping equipment machinery controls and IT hardware located in the interior and exterior of role monitors facility operations and conducts a routine and ongoing assessment of the building systems operations and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone.
What you will do other duties may be assigned:
- Perform preventative maintenance on and monitor mechanical electrical HVAC and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
- Install and repair IT mechanical and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
- Provide high level computer hardware and software configuration support. Install suite wall cage material ladder rack fiber tray cabinets cabling and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
- Process work orders for preventative and corrective maintenance on critical building and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
- Create and/or update tickets within the established ticketing system to address customer calls data center facility network and/or system related alerts.
- Responds as required to building emergencies and customer requests.
- Complies with departmental policy for the safe storage usage and disposal of hazardous materials.
- Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.
What you will need to be successful:
- Two or more years of technical or trade training military training or workplace equivalency
- Background in areas of facilities maintenance electrical mechanical HVAC or IT hardware or cabling
- Proficiency with Microsoft Office Suite
Additional preferred qualifications:
- One or more years of work experience in data center commercial or industrial environment or equivalent
The perks (and only a few):
- Medical dental vision life and disability insurance
- 401(k) retirement plan (with up to 4% match)
- Paid volunteer days
- Employee assistance program
- Tuition assistance parental leave and military leave assistance;
- QTS scholarship for dependents
We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The Know Your Rights Poster is included here:
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.
Required Experience:
IC
Employment Type
Full Time
