Technician - Slots (Full Time)

Why Ballys

Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

• Repair maintain and monitor the operation of assigned electronic gaming devices. Participate in moves of slot-related equipment. Create a memorable experience by providing excellent guest service.

Responsibilities:

• Maintain a pleasant friendly and welcoming attitude toward all external and internal customers at all times.
• Be able to deal with high-volume customer interactions and be consistently outgoing upbeat and cheerful.
• Build guest relations throughout every shift by talking with customers making them feel welcome and comfortable and inviting them back.
• Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel; seek to resolve all situations in a manner that maintains positive guest relationships.
• Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
  Utilize open body language to guests on the casino floor while patrolling; politely speak with and assist guests as needed.
• Troubleshoot repair and maintain slot-related equipment on the casino floor and in the slot shop.
  Participate in the installation movement and removal of slot-related equipment.
• Maintain proper logs in compliance with Missouri Gaming Commission regulations and internal controls.
  Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal state and/or local regulations.
• Promptly and professionally respond to all calls.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all customers and team members.
• Comply with all policies and procedures established by Ballys Kansas City Casino and departmental management.
• Perform other duties as assigned or reasonably requested by any member of management.

Qualifications:

• A high school diploma or GED is preferred.
• A two-year degree in the electronics field or equivalent work experience is preferred.
• Must obtain Missouri Gaming Commission occupational license.
• Knowledge of hand tools and electronic testing devices.
• Appropriate use of personal computers telephones with voice mail systems fax machines and two-way radios.
• Ability to write technical statements.
• Must be able to work any assigned shift including late nights weekends holidays and overtime.
• Read write and understand complex instructions and electrical schematics.
• Communicate appropriately with all casino customers casino departments and fellow team members.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal state and/or local regulations.
• Accurately perform all assigned job duties in a high-volume fast-paced environment under frequent time pressures.

Whats in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical dental and vision
• 401(K)/Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Required Experience:

IC