Banquet Manager
Banquet Manager
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$ 60000 - 65000
1 Vacancy
Job Description
Why Join Us:
At the DoubleTree by Hilton Rochester youll be part of a welcoming team committed to hospitality and excellence. We offer competitive wages benefits and opportunities for advancement within Hiltons
Job Summary:
The Banquet Manager is responsible for leading all banquet operations ensuring that events are executed with excellence from setup to service to breakdown. This role requires strong leadership attention to detail and the ability to work collaboratively with other departments to deliver exceptional guest experiences.
Key Responsibilities:
Operational Leadership
- Manage the setup execution and breakdown of all banquet events including weddings conferences and meetings.
- Ensure all events are executed according to Banquet Event Orders (BEOs) brand standards and guest expectations.
- Coordinate staffing needs and assign team members for each event based on scale and service style.
- Oversee inventory and ordering of banquet supplies and equipment.
Team Development
- Recruit train schedule and supervise banquet staff ensuring proper grooming punctuality and professional behavior.
- Provide ongoing coaching performance evaluations and corrective action when necessary.
- Lead pre-event meetings with staff to review event specifics assignments and service expectations.
Guest Service & Communication
- Serve as the on-site point of contact for clients during events handling last-minute requests or changes with professionalism.
- Ensure seamless communication between Sales Culinary Front Office and Engineering teams.
- Address guest concerns promptly and effectively to ensure satisfaction and repeat business.
Administrative & Financial
- Monitor labor costs and event profitability in coordination with the General Manager.
- Review post-event reports and client feedback to continuously improve service quality.
- Ensure compliance with health safety and sanitation regulations and brand standards.
Qualifications:
- Experience: Minimum 3 years in banquet or event management preferably in a hotel or convention setting.
- Education: High school diploma or equivalent required; hospitality or business degree preferred.
- Skills: Strong organizational and leadership skills excellent communication and the ability to remain calm under pressure.
- Technical: Familiarity with hotel systems such as Delphi Opera or similar event management platforms is a plus.
- Physical: Must be able to stand and walk for extended periods; lift and carry up to 50 lbs.
Working Conditions:
- Ability to work a flexible schedule including early mornings late nights weekends and holidays based on event demand.
- Position involves active hands-on supervision in banquet rooms back-of-house areas and occasionally offsite venues.
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
In accordance with New York States Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs promotion or transfer opportunities. This position pays $60000- $65000 hourly based on experience.
Required Experience:
Manager
Employment Type
Full-Time
