Senior Sales & Service Training Consultant - 12 Month FTC
Senior Sales & Service Training Consultant - 12 Month FTC
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Job Description
About us
At Halfords our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated unique and convenient service experiencefrom e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores ensuring a lifetime of motoring and cycling enjoyment.
About the role
As a Senior Sales and Service Training Consultant at Halfords youll be at the heart of developing and inspiring our people to deliver world-class customer service and drive high-performance sales. Youll design deliver and evaluate engaging training programs that equip our colleagues with the tools confidence and behaviours they need to exceed expectations on the shop floor and beyond.
This is a fantastic opportunity for a dynamic and driven training professional who thrives on making a real impact. Your expertise in sales and service will shape the way our teams connect with customers turning everyday interactions into memorable experiences. If youre an exceptional communicator with a passion for seeing others growthen this is your chance to lead influence and make a difference at the UKs leading automotive and cycling retailer.
This is a field-based role where you will split your time in the field in our Support Centre in Redditch and working from home.
Key responsibilities
- Design and develop engaging training programs that enhance sales techniques customer service excellence and product knowledge.
- Lead and manage large scale learning projects that deliver impact and business outcomes.
- Deliver interactive training sessions to new starters and current employees both in-person and virtually.
- Evaluate the impact of training through assessments colleague feedback and performance metrics adjusting content as needed.
- Collaborate with the Group Head of Skills Development and key stakeholders to identify training needs and align with business goals.
- Provide ongoing coaching and mentoring to reinforce learning and promote a culture of continuous development.
- Create and manage up-to-date training materials guides and resources to support all learning initiatives.
- Compile and present regular reports on training delivery effectiveness and opportunities for improvement to senior leadership.
About you
- Proven experience in sales and service people development with a track record of delivering impactful large-scale training programmes.
- Skilled in designing and facilitating engaging training sessions that drive commercial performance and colleague growth.
- Strong relationship builder with excellent communication presentation and coaching skills.
- Highly organised and solutions-focused with strong problem-solving abilities and commercial awareness.
- Confident using Microsoft Office (Teams Excel Word PowerPoint) and training software to a high standard.
- Positive self-motivated and adaptable.
(A full UK driving licence occasional travel and a DBS check are required for this role)
Reward & benefits
- A fair and competitive salary evaluated against market data car allowance annual discretionary bonus scheme pension life assurance 25 days annual leave plus bank holidays holiday buy & sell and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria Wed encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. Were an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Required Experience:
Senior IC
Employment Type
Full-Time
