Service Associate - Concierge (172371)
Service Associate - Concierge (172371)
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Job Description
Shangri-La Toronto
With exceptional personalized assistance facilitate arrangements on behalf of the guest maximizing the balance between Colleague Guest and Owner satisfaction.
Primary Responsibilities:
- Provide a 5-Star experience to guests through Shangri-La hospitality from caring people.
- Maintains expertise on and contacts with local venues attractions restaurants tourism events and local counterparts.
- Interacts with guests to provide information assists with personal events arrangements bookings tickets and reservations.
- As a true Service Associate meets service expectations proactively promptly graciously and professionally with genuine care and attention to detail.
- Actively demonstrates teamwork safe work practices open communication accuracy in transactions respect sincerity helpfulness courtesy and humility.
- Night shifts may periodically be required.
- When required performService Associate- Bellpersonduties and shifts.
- Undertake other ad hoc related responsibilities as required.
The following is considered mandatory for this position:
- Service Excellence Genuinely warm presence friendly sincere nature drive for service excellence internally proud outwardly gracious and humble.
- Detail oriented Care and attention to details in a multi-tasking environment.
- Functional Knowledge Familiarity with 5 star expectations for Front Desk Reservations and Service Center procedures systems and protocol.
- Operational Competence Familiarity with/ability to learn and follow Shangri-La deliverables Shangri-La Toronto service standards programs policies and procedures.
- Communication 100% English language proficiency other languages useful.
- Decision making Able to prioritize making prompt and reasonable decisions.
- Problem solving Adept at juggling multiple needs calmly respectfully creatively and successfully resolve problems as required.
- Emotional maturity Interacts with others in a respectful manner with demonstrated qualities of sincerity helpfulness courtesy and humility.
- Ethical and professional conduct Fulfills responsibilities with highest integrity.
- Technology proficiency Fully competent in all systems used within department including Windows based programs and PDA technology.
Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005 and will provide reasonable accommodation in the application and interview process for this position upon request.
Other Requirements:
- Minimum 2 years previous work experience in a similar capacity in an international world-class hotel.
- Previous Shangri-La Hotels and Resorts experience useful.
- Flexibility in schedule and availability on weekdays weekends and/or holidays is required.
- Must be eligible to work in Canada.
Required Experience:
IC
Employment Type
Full-Time
