Navigateur des pharmacies - Bilingual Clinics and Pharmacy Navigator
Navigateur des pharmacies - Bilingual Clinics and Pharmacy Navigator
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
PRINCIPALES FONCTIONS ET RESPONSABILITS :
Inscrire les patients aux divers programmes de PCI.
Grer la navigation du remboursement des patients et assurer la coordination des liens entre les programmes dInnomar et les programmes externes les patients lquipe de la pharmacie les partenaires et les mdecins.
Traiter et obtenir les AS ou la couverture dassurance pour les patients (p. ex. grer les communications avec les fournisseurs publics et privs).
Faire la liaison avec les rendez-vous les cliniques les programmes de soutien aux patients et les divisions de pharmacies.
Maintenir des donnes exactes dans les dossiers des patients et les lecteurs.
Signalera les evenements indesirables les indesirables graves les plaintes relatives aux produits conformement a la formation et aux politiques et procedures dInnomar.
Sassurer que le client reoit les bonnes ordonnances.
Maintenir le flux de travail en dterminant adquatement lordre de priorit des tches et en travaillant en quipe.
Prparer et traiter les factures les demandes de rglement les remboursements et les documents connexes.
Vrifier les factures et dautres documents.
Le navigateur des pharmacies et des cliniques se verra galement confier dautres fonctions et tches au besoin de temps autre.
Peut tre amen devoir rester en disponibilit/attente dans le cadre de ce rle.
PRIMARY DUTIES AND RESPONSIBILITIES:
Enroll patients for the variety of ICP programs.
Manage reimbursement navigation for patients by coordinating relationships with Innomar and Non-Innomar programs patients pharmacy team partners and physicians
Process and attain SAs or reimbursement coverage for patients (e.g. manage communication with public and private providers)
Liaise with the scheduling clinics patient support programs and pharmacy divisions
Maintain accurate data in patient files and computer drives
Will report adverse events serious adverse events product complaints in accordance with Innomar training and policies & procedures
Verify that customer receives correct prescription(s)
Maintain workflow through effective task prioritization and teamwork
Prepare and process billings claims reimbursements and related documents
Review invoices or other documentation
The Clinic and Pharmacy Navigator will also be assigned other duties and tasks as required from time to time.
May be required to be on standby/ on call as part of this role.
EXPRIENCE ET NIVEAU DDUCATION REQUIS :
Capacit manifeste de respecter des normes strictes dthique professionnelle et de travailler dans un environnement de travail diversifi
Capacit dvoluer dans un environnement de travail dynamique et collaboratif
Style de travail collaboratif et dtermination raliser le travail confi
Capacit de remettre en question les enjeux importants pour lorganisation et en dbattre
Capacit examiner les situations de plusieurs points de vue
Capacit de persuasion en ce qui concerne les faits et les dtails
Capacit dlguer efficacement les responsabilits
Capacit travailler confortablement dans un environnement diversifi
ducation postsecondaire ou quivalent dans une discipline connexe
Deux annes dexprience ou plus en matire de navigation dans les options de remboursement avec les payeurs publics et privs obligatoires
Deux annes ou plus dexprience connexe en matire de remboursement est un atout
Matrise des applications Microsoft Office (Outlook Word Excel)
Capacit dorganisation aptitude faire plusieurs tches en mme temps avec prcision et exactitude.
Excellente connaissance du domaine du remboursement des mdicaments au Canada
Connaissance du fonctionnement des pharmacies
Excellentes aptitudes de communication de service la clientle et interpersonnelles
Capacit travailler seul et en quipe
Excellentes aptitudes de gestion du temps
Bilinguisme anglais/franais est requis
Exprience en gestion de programmes de soutien aux patients est un atout
Le candidat retenu pourrait avoir des contacts quotidiens avec des clients des patients ou des pairs unilingues anglophones dquipes interfonctionnelles
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in an fast pace community environment
- Excellent collaborative work style and commitment to get the job done
- Ability to challenge and debate issues of importance to the organization
- Ability to look at situations from several points of view
- Persuasive with details and facts
- Delegate responsibilities effectively
- High comfort level working in a diverse environment
- Post-secondary education or equivalent in a related discipline
- Two or more years of reimbursement navigation experience involving private and public payers is required
- Two or more years of related reimbursement experience an asset
- Proficiency in Microsoft Office applications (Outlook Word Excel)
- Organized with the ability to multi-task and maintain accuracy
- Excellent knowledge of Canadian drug reimbursement landscape
- Knowledge of pharmacy operations
- Excellent communication customer service and interpersonal skills
- Ability to work independently and in a team environment
- Excellent time management skills
- Bilingualism French/English is required
- Patient Support Program experience an asset
The successful candidate may have daily contacts with unilingual English-speaking customers patients or peers from cross-functional teams.
COMPTENCES CONNAISSANCES ET APTITUDES MINIMALES REQUISES :
Connaissance pratique des services pharmaceutiques et de navigation dans les options de remboursement dont lindustrie a besoin
Solides comptences analytiques et mathmatiques
Capacit de communiquer efficacement la fois oralement et par crit
Comptences interpersonnelles et de leadership efficaces
Sens de lorganisation; souci du dtail
Capacit respecter les chances de faon systmatique
Exprience pralable de la distribution respectant la chane de froid est un atout
Exprience pralable avec les mdicaments biologiques et cytotoxiques et des prparations striles est un atout
Excellentes aptitudes en rsolution de problmes; capacit rsoudre les problmes de faon efficace et efficiente
Connaissance de Microsoft Word Excel PowerPoint et dautres programmes Office
MINIMUM SKILLS KNOWLEDGE AND ABILITY REQUIREMENTS:
Working knowledge of pharmaceutical and reimbursement navigation services industry required
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Previous experience in cold-chain distribution an asset
- Previous experience with biological and/or cytotoxic medication and sterile preparation an asset
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Knowledge of Microsoft Word Excel PowerPoint and other Office Programs
- As part of your job duties you may be required to lift up to 50 lbs.
The successful candidate may have daily contacts with unilingual English-speaking customers patients or peers from cross-functional teams.
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.
Full time.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.
Salary Range*
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Employment Type
Full-Time
