Management Analyst
Management Analyst
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Job Description
Close Date: Monday June:00 AM
Department: Fire Department
Administrative Support
Salary: $66785.82 - $83482.27 Commensurate with Experience
SUMMARY
This position is within the Charlotte Fire Department Strategic Planning Division. This position manages the development implementation documentation and evaluation of the departments essential processes including its data quality management processes and its continuous improvement program. These processes directly support the fire departments accreditation and rating cycles through the Center for Public Safety Excellence (CPSE) and ISO (Insurance Services Office; Public Protection Classification (PPC) and Fire Suppression Rating Schedule (FSRS)) programs. The position utilizes a broad high-level understanding of the department to improve process efficiency and ensure consistent applicable transfer of knowledge between experts.
Major Duties and Responsibilities
Coordinates with accreditation manager accreditation team program managers and other stakeholders on peer assessment visits and accreditation documents.
Develops implements and revises the departments QA/QI program including the formation and regular meetings of a co-lab (or similar).
Records existing processes and retains supplemental documentation for programs responsibilities to close institutional knowledge gaps.
Monitors inspects and proposes measures to correct or improve processes.
Drafts and consults with other divisions on drafting appropriate data and process-related departmental policies and ensures appropriate updates are made.
Performs and/or coordinates/monitors - depending on the type of data - comprehensive concurrent and retrospective fire data reviews in a timely manner using criteria recorded in policies and procedures.
Develops implements and executes quality standards performance measuring benchmarking and score card reporting.
Serves as the leader of the departments quality assurance and quality improvement co-lab; attends department and co-lab meetings and other pertinent meetings to ensure the organizations overall QA/QI plan implementation and compliance.
Maintains current knowledge of FESSAM performance indicators and other accreditation standards and advises affected programs proactively of changes.
Attends job-related consortiums and conferences.
Serves as an accreditation peer assessor/peer team leader.
Works alongside COOP manager/team to ensure the COOP is updated and tested regularly.
Supervises the work of assigned personnel including assigning and reviewing work providing guidance and conducting performance evaluations.
Performs other duties as assigned.
Knowledge Skills and Abilities
Excellent written and verbal communication skills
Demonstrated initiative ability to work with others and good professional judgment
Ability to work independently and organize time effectively
Meeting and focus group management
Project management applications; Smartsheet preferred
Analytical problem-solving and decision-making skills
Ability to work independently and collaboratively with all levels of the organization especially senior leadership.
Proven understanding of quality improvement terminology methods and tools
Proven understanding of fire service terminology
ADA and Other Requirements:
Positions in this class typically require grasping talking hearing seeing and repetitive motions.
Physical Requirements:
Essential and marginal functions may require maintaining physical conditions necessary for sitting standing climbing or walking for extended periods of time.
Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks.
Adequate vision hearing and speech required.
Sensory Requirements:
Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proofreading data entry and tabulating data.
Ability to operate in an environment with frequent interruptions from people and/or noises which in return could result in some level of stress fatigue or strain.
Comprehensive written information in work-related documents.
Ability to hear understand and distinguish speech.
Working Conditions:
Work is performed in an indoor and outdoor environment with moderate exposure to atmospheric conditions moderate exposure to environmental conditions and frequent exposure to computer screens files and phone.
Minimum Qualifications
Requires a bachelors degree
Requires at least three (3) years of relevant experience
Ability to demonstrate excellent oral and written communication
Ability to demonstrate creativity curiosity and how might we approach to challenges
Preferred Qualifications
Exposure to fire service or closely related field
Experience in change management and process development
Six Sigma and/or Lean
Active CPSE peer assessor/peer team leader
COOP Practitioner I
Experience with GIS/ESRI
CONDITIONS OF EMPLOYMENT
The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street Suite 200 Charlotte NC 28202. Our hours are Monday through Friday 8 a.m. to 5 p.m. (EST) excluding official City holidays.
For questions about your application or the hiring process please email .
The City of Charlotte is committed to making the job application process accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modification will be provided. To make a request please email call or visit us in person at700 4th St. Charlotte NC 28202.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to all employees.
Clickhereto learn more about the City of Charlottes benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Required Experience:
IC
Employment Type
Full-Time
