Mixed-Methods Researcher
Mixed-Methods Researcher
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Job Description
Job Description:
At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true peace of mind. Whether its supporting loved ones back home growing a business across continents or pursuing new opportunities abroad were not just here to move money were here to move our global customers forward.Were looking for builders reimaginers and global thinkers who want to work at the intersection of technology trust and transformation. If thats you and youre ready to do the most meaningful work of your careerwe invite you to join over 2800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
About the Role:
We are hiring a mixed-methods product researcher who will collaborate with an existing principal product researcher on improving existing products (evaluative research) developing new products and features (foundational research) and training/coaching others to conduct their own low-complexity research. This is a mixed-methods role requiring both quantitative and qualitative skillsets but leaning a bit more toward the quantitative. You will report to the Director of Research and Voice of Customer joining a team of researchers and Voice of Customer program managers. Our research covers a range of topics across a wide array of customers around the globe so experience with diverse customers is critical.
You Will:
- Work closely with other researchers designers product managers and engineers to scope research needs for areas in the product lifecycle
- Collect analyze and synthesize quantitative and qualitative data using appropriate methods tools and software packages
- Investigate with deep curiosity the answers to challenging questions going where you need to get the right data (structured unstructured on-platform original data etc.)
- Deliver actionable insights to guide our strategy sizing issues and opportunities and influencing decisions
- Pilot and use novel or innovative methods
You Have:
- 3 years of experience in mixed-methods research; 1 year should involve B2C research and product planning with multiple types of customers (preferably customers in multiple countries and including non-English speakers)
- Comfort with a fast pace balancing a portfolio of projects and adjusting to change
- Deep proficiency in quantitative research methods including survey design (e.g. conjoint paired comparison multivariate MaxDiff audience segmentation Van Westendrop NPS CSAT values/beliefs scales); statistical analysis; and experimental design (e.g. fake-door tests)
- Deep proficiency in qualitative methods and data collection (e.g. interviews concept tests usability tests)
- Expertise with Google Sheets or Excel; familiarity with SQL R or Python
Compensation Details. The starting base salary range for this position is typically $100000 - $120000. In the U.S. Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid
Our Benefits:
- Flexible paid time off
- Health dental and vision 401k plan with company matching
- Paid parental medical military and family care leave
- Mental Health & Family Forming Benefits
- Employee Stock Purchase Plan (ESPP)
- Continuing education and travel benefits
Our Connected Work Culture: Driving Innovation Together
At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.
At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a womans potential to get pregnant pregnancy-related conditions and childbearing) sexual orientation age (40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual assault or stalking or any other protected class as established by law.
Remitly is an E-Verify Employer
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type
Full-Time
