Principal Product Manager, Technical

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Job Overview
Are you ready to join the Un-carrier movement
The Principal Product Manager Technical is a strategic leader and transformative leader who blends deep customer appreciation with technical and commercial foresight. In this role you will be responsible for the end-to-end lifecycle of key internal platforms and services in the Customer Information (CHUB) domaindefining strategy driving execution and delivering scalable high-impact solutions that power personalized experiences across Digital Services Group.
Youll operate at the intersection of customer needs business goals and technical feasibilityidentifying opportunities aligning partners and guiding cross-functional teams to deliver innovative outcomes. Beyond product delivery youll play a key role in mentoring other product owners and crafting the product culture within CHUB helping elevate product thinking practices and leadership across the domain.
No two days are the sameone day you might define the product roadmap or write user stories the next youll be reviewing platform architecture with engineers facilitating partner alignment or mentoring newer POs to sharpen customer focus and strategic clarity. If youre driven to lead through influence scale product thinking and build platforms that matterthis is your opportunity.
We are a team that encourages innovation and advocate an agile and open approach truly working and playing in the Un-carrier way!

Key Responsibilities

Vision Strategy & Leadership

• Own and articulate the product vision strategy and roadmap for core customer data platforms and services within the CHUB domain.
• Align product investments with business goals technical feasibility and platform evolution.
• Analyze customer needs industry trends and data insights to identify and validate high-impact product opportunities.
• Partner with architecture and engineering leaders to craft the long-term technical direction of customer platforms.
• Secure product funding communicate return on investment and influence decisions at senior levels across the organization.

Execution & Technical Delivery

• Translate product strategy into clear prioritized backlogs and user stories that guide agile development across multiple teams.
• Collaborate with engineering architecture and SRE to ensure delivery is scalable secure and meets performance expectations.
• Balance new feature delivery with platform health tech debt and operational efficiency.
• Drive cross-team alignment and handle dependencies in sophisticated ecosystems with multiple collaborators and delivery streams.
• Define and supervise success metrics to measure business and technical impact.

Customer & Partner Focus

• Champion customer needs and ensure product decisions are grounded in real user feedback and data.
• Engage regularly with internal and external customers to deepen emotional intelligence and refine priorities.
• Serve as the voice of the customer across product engineering and leadership conversations.

Coaching & Product Culture

• Mentor and guide others across CHUB to grow product thinking execution skills and partner influence.
• Cultivate a strong product mentality across cross-functional teams encouraging discovery experimentation and continuous improvement.
• Contribute to building scalable product practices tools and rituals that set the standard for product development in CHUB.

Education & Work Experience

• 10 years of product management experience with at least 35 years in a principal or senior technical product role focusedon platform API or data products.
• Proven track record leading sophisticated cross-functional initiatives in partnership with architecture engineering and operations.
• Bachelors degree or equivalent experience in Computer Science Engineering or a related technical fieldrequired.

Knowledge Skills & Abilities

• Expertise in designing and delivering real-time customer data solutions including prospect onboarding search optimization transactional support customer segmentation and eligibility managementenabling personalized scalable experiences across digital channels.
• Strong product strategy and roadmap development skills with the ability to prioritize based on technical feasibility business value and customer impact.
• Proficient in Agile/Scrum methodologies product lifecycle management and backlog ownership across multiple agile teams.
• Comfortable working with engineering and data science teamsto explore technical challenges conduct root cause analysis and drive informed decisions.
• Strong analytical and problem-solving skills; experienced in using both quantitative and qualitative insights for product decisions.
• Exceptional communication storytelling and collaborator managementskillsable to influence across all levels including executives.
• Passion for mentoring and coaching; proven success in growing product managers and shaping product culture.
• Comfortable working in platform and ecosystem environmentswith many dependencies and high-impact outcomes.

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $139700 - $252000

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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