Director of Evaluation
Director of Evaluation
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Job Description
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
ACCOUNTABILITIES:
Accountability #1: Consistent Delivery of Case Management & Housing Services Across THHS Sites
- Development and monitoring of case management model and tools (Triage Critical Time Intervention Outcomes Star) to continually reflect evidence based best practices
- Leadership and oversight of all THHS case management and housing programs to ensure fidelity to model
- Oversight of THHS case management and housing services to ensure regular data collection analysis and alignment with overall vision and strategic planning goals
- Ensure clinical case work supervision is provided to THHS case management teams to meet expectations of service delivery
- Work with Senior Leadership team to identify areas of program strengths and development for ongoing program development
- Support ministry units in areas of developing program evaluations theories of change and logic models as needed.
- Participate in strategic and program planning
- Ensure that program planning incorporates Spiritual Care.
Accountability #2: Program Monitoring and Evaluation
- Responsible for City of Toronto Housing Help reports for all THHS shelter sites
- Oversee the development and production of quarterly and annual reports on data as it relates to Triage & Housing processes
- Oversee the development and production of quarterly and annual reports on data as it relates to other THHS programming
- Support the design implementation and evaluation of pilot projects in THHS ministry units
- Design implement THHS evaluation tools including client surveys focus groups and interviews as part of ongoing evaluation processes to support a continuous improvement cycle and TSA accreditation standards
- Support THHS sites in ongoing research and program evaluation needs
- Support THHS sites in training needs as it pertains to programs services
Accountability #3: Research
- Responsible for direct supervision of Research Analyst
- Responsible to oversee and provide direction on THHS research and evaluation projects
- Lead the development of a Research and Evaluation Strategy
- Responsible to produce and/or oversee and provide direction on research and evaluation reports
- Work with THHS sites to ensure research and evaluation accreditation needs are met
- Work with THHS sites on any other research and evaluation needs
- Support the implementation of research projects at ministry units as appropriate
- Develop research conference proposals and presentations on behalf of THHS
- Support dissemination of THHS research
Accountability #4: Student Placements
- Work with post-secondary institutions to develop and implement appropriate student placements
- Develop and implement student placement processes and guidelines
- Recruit onboard and train students to participate in placements (program research or evaluation)
- Conduct supervision with placement students
Other duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENT:
Internal:
- Executive Director Assistant Executive Director Human Relations Business Partner Business Manager Senior Leadership Team
External:
- Toronto Shelter & Support Services
- Post-Secondary Institutions seeking student placements
- Partner agencies offering homelessness or homelessness adjacent services
MANAGERIAL/Technical Leadership RESPONSIBILITY:
- Reports to the Executive Director
- Supervises THHS Placement Students
- Works with THHS Site Directors and Case Management Teams
FINANCIAL AND MATERIALS MANAGEMENT:
- Not Applicable
WORKING CONDITIONS:
- Working environment is typically in the office and/or in the shelter locations in generally agreeable conditions.
- This is a full-time position (40 Hours per week)
- Occasional travel may be required.
The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.
education and Qualifications:
- Degree in related field MSW degree is preferred
- At least seven years of significant work related experience including case management and clinical supervision of employees program development and implementation and program management
- Experience working with marginalized individuals and/or people experiencing homelessness mental health challenges substance use challenges and other barriers to housing
- Familiarity with a wide variety of resources and supports in the Greater Toronto area
- Extensive knowledge of housing and homelessness and systemic issues related to housing poverty addictions and mental health
- Certificate in First Aid/CPR Crisis Intervention and Conflict Resolution
- VSC required
- Knowledge of relevant legislation Occupational Health & Safety Act Employment Standards Act and Ontario Human Rights Code
- A police reference check for the vulnerable sector not older than 6 months that is satisfactory to The Salvation Army
- Alternate combination of education and experience may be considered
Skills and Capabilities:
- Proven leadership capacity and strong interpersonal skills
- Demonstrated ability to communicate respectfully and effectively with a range of people in diverse situations (clients colleagues partner organizations funders)
- Demonstrated ability to develop and sustain collaborations with colleagues from multiple external community organizations including funding agencies
- Skilled at seeking common ground in navigating challenging issues and constructively managing conflict to create win-win solutions
- Demonstrated ability to maintain a high degree of confidentiality
- Demonstrated analytical problem solving and evaluation skills and ability to investigate issues and initiate corrective action
- Able to proactively recognize potential risks and issues respond with solutions and engage others in implementing change
- Superior written skills and a high level of proficiency with the Internet Microsoft Office suite and online database tools
- Strong sense of integrity with professional ethics and a balanced sense of fairness and flexibility
- Effective organizational and time management skills self-motivated and disciplined self-starter
- Demonstrated ability to work effectively independently and as part of a team
Compensation:
The target hiring range for this position is $81170.48 to $101463.10 with a maximum of $121755.72.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Required Experience:
Director
Employment Type
Full-Time
