CNOC Tier II Tech Incident Management (Network Designer II) (Government)
CNOC Tier II Tech Incident Management (Network Designer II) (Government)
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$ 79300 - 130000
1 Vacancy
Job Description
Job Description:
AT&T Global Public Sector is a trusted provider of secure IP enabled cloud-based network solutions and professional services to the Federal Government. We are dedicated to recruiting developing and empowering a diverse high-performing workforce that is passionate about what they do committed to our shared values and dedicated to our customers mission.
Our National Security Team supports the intelligence community providing operating and assuring critical voice video
and collaboration services for the full spectrum of operations.
AT&T has an opening for a Network Operations Center (CNOC) Tier II Incident Management Technician: To support the customers computer data communications systems providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations software and network performance standards. Technicians will make extensive use of Microfocus tools ServiceNow and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.
This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
The job duties of the CNOC Tier II Incident Management Technician are as follows:
- Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
- Respond to update and resolve incident tickets within ServiceNow.
- Administer networks including hardware systems software applications software and all hardware configurations.
- Coordinate network operations maintenance repairs or upgrades.
- Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
- Leverage knowledge of OSI layers 1 2 and 3 to troubleshoot various network faults and performance issues
- Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))
- Modify and troubleshoot layer three routing across the enterprise network.
- Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
- Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
- Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis testing and support of LAN and WAN networks.
- Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
- Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
- Diagnose hardware and software problems and coordinate the replacement of defective components.
Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. (NOTE: This equates to a doctorate and 3 years masters and 4 years bachelors and 6 years associates and 8 years or HS diploma and 10 years). Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
Ready to join our team Apply today!
Our CNOC Tier II Tech Incident Management (Network Designer II) (Government) earns between $79300 - $130000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40Time Type:
RegularLocation:
Chantilly VirginiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Employment Type
Full-Time
