Seller Experience Coordinator
Seller Experience Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 45000 - 55000
1 Vacancy
Job Description
About Best Offer KC A Division of SBD Housing Solutions
At Best Offer KC were on a mission to help homeowners navigate lifes transitions with dignity and clarity. Were not just in the business of buying houses-were in the business of earning trust solving problems and being a steady hand when things feel uncertain. That starts with the very first conversation.
Position Summary
The Seller Experience Coordinator is the frontline of our brand and often the very first voice a homeowner hears. This role is responsible for setting the tone of the entire experience. Youll connect with homeowners who may be facing tough circumstances-foreclosure downsizing life change-and offer a calm respectful and informative first interaction.
Your mission is simple but powerful:
1. Make a genuine connection.
2. Help them feel heard.
3. Set them up for success with our home buying team.
Dont think of this as a sales role. Its a trust-building and discovery role that helps homeowners feel seen understood and safe in exploring their options.
Core Responsibilities
- Be the first point of contact for inbound calls voicemails texts and web inquiries from potential home sellers.
- Listen deeply to understand the sellers situation-without assumption or pressure.
- Ask thoughtful open-ended questions to learn about the property and motivation while building rapport.
- Set quality appointments for our Home Buying Consultants by identifying sellers who are a good fit for our services.
- Educate sellers on how our process works and how its different from traditional sales or other homebuyers.
- Reassure sellers of our credibility by reinforcing key differentiators (no repairs fast close honesty and options).
- Follow up with leads who havent yet scheduled or who need a check-in.
- Update and organize our lead database to ensure every seller receives a personalized experience.
- Communicate closely with the acquisitions team to ensure they are fully prepared for their in-home visit.
- Track your performance metrics (calls made contacts appointments set etc.) and contribute ideas for team improvement.
What Makes This Role Unique
We are not a call center. You are not a script reader.
You are the voice of calm in what is often a chaotic situation. You are the first layer of trust in a process that requires emotional intelligence and care. The words you choose the patience you show and the tone you set directly shape how a seller feels about working with us.
What Were Looking For
Required Experience & Traits
- High school diploma or GED required; college a plus.
- Customer service or phone-based experience preferred.
- A naturally empathetic calm and people-first personality.
- Excellent listening skills-you know when to pause reflect and ask better questions.
- Comfortable working in a fast-paced high-volume environment.
- Detail-oriented when it comes to updating CRM notes and follow-ups.
- A team player who wants to grow with a mission-driven company.
Tools & Tech
- Comfortable with CRM platforms (Salesforce HubSpot or similar).
- Basic proficiency with Microsoft Office.
- Able to manage call/text/email tools and multitask during live conversations.
Fundamental Beliefs You Must Embrace
- Empathy First - We meet every seller with compassion not assumptions.
- Education Over Pressure - We dont convince; we clarify and serve.
- Credibility Matters - Every interaction reflects our brand and builds trust.
- Mission Over Margin - We believe helping the seller make the right decision-even if its not with us-is the right thing to do.
Physical & Work Environment Requirements
This is an office-based position with options for flexible hours or remote-work when necessary. Must be comfortable using headset phone and computer throughout the day. Reasonable accommodations will be made as needed.
Final Note
You dont need to have a real estate background to succeed here. What you do need is a heart for service a voice that calms and a mindset that puts the seller first. We can teach you the process. We cant teach you how to care-that parts up to you.
Required Experience:
IC
Employment Type
Full-Time
