Field Service Engineer III
Field Service Engineer III
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1 Vacancy
Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment installation support servicing maintenance and de-installation of all Affera systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing Quality Production and Engineering groups in order toto continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure.
Cardiac Ablation Solutions:
Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias enabling clinicians to perform procedures with superior outcomes.
Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community belonging and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender ethnicity age faith sexual orientation military veteran status disability status and other shared affinities.
At Medtronic we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 75% of travel to enhance collaboration and ensure successful completion of projects.
Additional Information:
- Location: Individuals must reside within 30 minutes of a reasonably sized airport in California in order toto successfully support the region.
- Territory: This position will support a territory that includes California Oregon Washington as well as other areas as needed.
- Travel: This position will require over 75% of travel including overnight travel.
- Equipment: This position will work on Cardiac Ablation Solutions Affera platform and systems introduced in the future including mapping and navigation.
Responsibilities may include the following and other duties may be assigned.
- Perform installations inspections verification corrective and preventive maintenance to ensure the successful operation of CAS Affera systems.
- Maintain and submit technical records and documentation as per regulatory requirements.
- Provide information from experiences in the field to colleagues in the office as well as updates to the database.
- Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
- Provide input to Engineering and Manufacturing for upgrades to Affera products.
- Participate in the development and delivery of technical training to our distributors partners agents and technically qualified representatives of customer base.
- Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
- Investigate analyze and recognize trends in technical data as it relates to Affera products.
- Participate in special projects as requested by the US Field Service Manager or designee.
Must Have: Minimum Requirements
To be considered for this role please ensure the minimum requirements are evident on your resume.
- High School Diploma or equivalent required.
- 4 years of technical clinical field service technical internship or clinical customer support experience. A Bachelor of Science degree in an Engineering discipline can be used in lieu of 2 years experience.
Nice to Have
- Bachelors degree in an Engineering discipline
- Ability to apply engineering principles such as electrical mechanical thermodynamic and biomedical to troubleshooting without complete technical documentation.
- Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
- Excellent time management skills and detail oriented
- Flexibility to travel frequently including possible international locations.
- Ability to work independently self-motivated and without direct supervision.
- Extensive direct face to face customer contact and interaction
- Ability to work closely with customers listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Employment Type
Full-Time
