Customer Success Manager (300077)

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

We are seeking for a Customer Success Manager to oversee our RUN/BUILD billing processes ensure adherence to Service Level Agreements (SLAs) manage communication regarding changes and incidents and assist in the crafting of commercial proposals. This role is pivotal in fostering strong client relationships and ensuring a seamless experience for our customers. We value proactive individuals who are dedicated to constantly optimizing and improving processes. You will play a crucial role in identifying opportunities for enhancement driving initiatives that lead to greater efficiency and customer satisfaction. Proficiency in French is essential for this position as effective communication is key to our success.

Day-to-Day Responsibilities

• Ensure accuracy and timeliness in billing processes.
• Drive continuous improvement in billing practices to enhance efficiency.
• Ensure compliance with service level commitments made to clients.
• Produce and analyze performance reports related to SLAs to identify areas for enhancement.
• Coordinate and communicate operational changes effectively to all stakeholders.
• Manage and resolve incidents promptly serving as the primary point of contact for related communications.
• Assist in the preparation and drafting of concise commercial offers tailored to meet client needs.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and grow. In practice this means:

• Fluency in French (spoken and written) is mandatory.
• Good knowledge of English is preferred.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills.
• Previous experience in a similar role (Customer Success Account Management etc.) is advantageous.
• Experience working with clients in French-speaking regions is a must.
• Ability to quickly learn new technologies.
• Capacity to address and resolve customer issues efficiently.
• Capable of working in a multicultural environment.
• Flexible and adaptable to diverse client needs.

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Work from home allowance
• Hybrid Working Policy
• Meal vouchers
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the Learning platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.