Associate Partner Success Manager
Associate Partner Success Manager
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Job Description
ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections our colleagues and our community. And we accept all kinds.
Game-changers innovators culture-loversand humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.
Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Associate Partner Success Manager is responsible for alignment at the leadership level of our low touch and
tech touch partners while building and maintaining strong relationships to help these select partners progress on
their transformation journey. This role works in partnership with cross-functional teams to help customers
accelerate business value and ROI from their investment with ConnectWise.
Essential Duties and Responsibilities:
Provides support to cross-functional teams with a high attention to detail
- Researches analyzes and documents findings
- May coach and review the work of other team members
- Ensures that partners derive maximum value from their investment in our products utilize all their
licenses identify new opportunities and collaborate with other ConnectWise stakeholders to ensure
adoption and a successful renewal - Builds and nurtures relationships across accounts to solidify our partnership and commitment to the
partner while penetrating the account deeper - Effectively networks within accounts to help partners achieve their objectives
- Monitors partner usage data health indicators partner maturity scores renewal dates and growth
opportunities and translates into strategies for success - Evangelizes the capabilities of products across the entire platform
- Develops an understanding of typical business challenges faced by partners to address their needs
- Identifies risks to the partner that inhibit their stated business goals
- Acts as an escalation point to drive resolution in a timely proactive manner
- Navigates customer organizational structures to identify and build relationships with executives and
stakeholders
Knowledge Skills and/or Abilities Required:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage projects and processes independently with limited supervision
- Advanced knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- Excellent interpersonal and communication skills
- Possesses analytical communication and organizational skills
- Technical acumen and business management skills
- Strong knowledge of various business processes
- Ability to quickly grasp and distinctly explain technological and business concepts
- Knowledge of the IT Service Provider market and business
- Effective at leading and facilitating executive meetings and workshops
- Preferred: Working knowledge of ConnectWise products and platform features capabilities and best use
Educational/Vocational/Previous Experience Recommendations:
- Bachelors degree in related field or equivalent business experience
- 3 years of relevant experience
- Preferred: 2 years of SaaS industry experience
- Preferred: MBA
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or 1-.
Required Experience:
Manager
Employment Type
Full Time
