Staff Nurse (Phone Triage) - Holden Comprehensive Cancer Center (100%)
Staff Nurse (Phone Triage) - Holden Comprehensive Cancer Center (100%)
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Job Description
University of Iowa Health Care Department of Nursing is seeking 100% Phone Triage Staff Nursesto work in the Holden Comprehensive Cancer Center.
**Sign-on incentive: Qualified candidates are eligible for a sign-on bonus up to $12500**
Duties to include:
Answers telephones prioritizes clinical triage calls follows clinical protocols and coordinates services as needed for patients.
Verifies patient demographic information and accurately document phone encounters into electronic health record.
Provide phone-based support for oncology patients managing treatment side effects pain medication concerns and emotional distress.
Collaborate closely with oncology physicians nurse practitioners and care teams to ensure continuity and quality of care.
Serves as an escalation point for clinical patient issues and other team members requiring clinical support and provides clinical advice based on clinical protocols and procedures.
Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
Creates a positive patient experience at every encounter attempting to independently resolve any issues or concerns of the patient at the time of the phone call within the scope of the role.
Assist with scheduling appointments or referring patient to outside agencies for care as appropriate.
Incorporates scientific behavioral and humanistic principles for application to clinical practice.
Utilizes adheres and supports departmental standards and practice guidelines.
Applies nursing theory to the assessment diagnosis treatment and evaluation of patient responses to health and illness.
Assesses patient health care preferences and expectations.
Maintains skills/competency related to special equipment medications and procedures common to the patient population of the unit/division.
Uses evaluation data to revise and implement change.
Assumes accountability for the provision of care for patients.
Participates as a member of the health care team utilizing effective communication skills.
Participates in the development of unit division department and hospital policies procedures and protocols.
Participates in the development and implementation of computer applications.
Participates in the orientation of new nursing staff and the ongoing education of nursing personnel as directed by the Nurse Manager or designee.
Participates in formal and informal teaching with health care students.
Functions as a patient advocate.
Incorporates the principles of Service Leadership to ensure positive patient/customer relations.
Maintains confidentiality.
Practices within legal boundaries of the Nurse Practice Act.
Evaluates and validates performance with Nurse Manager or designee and sets goals for work performance.
Adheres to UI Health Care policies regarding personal conduct including follows established leadership remaining responsive to instruction and coaching from supervisors and meeting the standards of personal appearance attendance and punctuality.
Salary: $61183 minimum at 100% effort to commensurate. Salary will be based on years of experience and percent effort.
Location: University Campus
Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans.
University of Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.
The Department of Nursing has achieved Magnet status four times. This level of commitment can be seen in every area of our hospital and ambulatory clinics.
Our Holden Comprehensive Cancer Center is dedicated to bringing world class research and cancer care to Iowa the Midwest and beyond. We rank #47 in the country for Oncology care in the U.S. News & World Report. The Holden Comprehensive Cancer Center is Iowas only NCI-designated comprehensive cancer center and has held that designation since 2000. We also hold accreditations with the Foundation for the Accreditation of Cellular Therapy (FACT) and the Commission on Cancer (COC).
The Holden Comprehensive Cancer Centers Mission Statement is to decrease the pain and suffering caused by cancer in Iowa surrounding communities and around the world through improved cancer prevention and treatment based on three interdependent missions of research clinical service and education. We accomplish this in a multidisciplinary approach where our nursing staff are valued members of the team.
Education
An Associates Degree in Nursing a Diploma in Nursing a Baccalaureate Degree in Nursing Professional Masters of Nursing and Healthcare Practice (MNHP) MSN/Clinical Nurse Leader or a Masters Degree in Nursing (MSN MA) is required.
Current license to practice in the state of Iowa by the time of hire.
Excellent written and verbal communication skills are required.
Demonstrates excellent interpersonal skills with patients/families nursing staff and interdisciplinary team members as demonstrated through written and verbal interactions.
General computer skills are required.
Minimum of 2 years clinical nursing experience preferably with ambulatory experience
Oncology experience strongly preferred.
Prior experience with nurse triage or in a call center setting.
Previous experience with EPIC.
In order to be considered applicants must uploadresume(under submission relevant materials)that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information please contact
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.This position is not eligible for University sponsorship for employment authorization.
Required Experience:
Staff IC
Employment Type
Full-Time
