We are seeking a committed professional to join our team required to reside within the territory and drive to multiple accounts throughout the region. A valid drivers license is essential for this role which also involves travel outside the territory presenting opportunities for broader engagement.

Responsibilities may include the following and other duties may be assigned:

• Coordinate support and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers

• Represents Medtronic during technology-enabled procedures to provide technical assistance.

• Maintain system hardware and software to maximize system performance.

• Installs software and hardware upgrades.

• Performs system preventative maintenance.

• Provides telephone clinical support to customers.

• Uses UNIX/LINUX commands to modify operating files.

• Fulfills Software and Service Contract obligations.

• Acts as the primary Medtronic customer liaison for repair and technical support issues.

• Provides timely information to the district team regarding customer concerns issues and market opportunities.

• Provide service to customers per their individual needs.

• Maintains familiarity with status of calls and issues at customer sites.

• Reports necessary complaints and partners with CSM/NRC to ensure full resolution

• Files weekly site visit and customer contact reports for service improvement purposes

• Educates and trains physicians and hospital personnel OR Radiology Central Sterile Processing Biomedical and Information Technologies ontechnical matters relating to our technology-enabled procedures.

• Provides a clinical resource for surgeons clinicians and others being trained.

• Updates customers on tips shortcuts and suggestions as appropriate.

• Participates in in-house sponsored customer training at designated sites for both internal and external partners

• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).

• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabledprocedures.

• Work and collaborate with NRCs Spinal Sales and NS Reps to identify prospective new users for both Navigation and Robotics for applicabletechnology-enabled procedures

• Attend and participate in sales meetings training programs conventions and trade shows as directed.

• Submit reports and provide information as directed.

• Cooperate with all personnel on the execution of Company programs.

• Supports more complex new image-guided products and applications to physicians and hospital staff.

• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.

• Provide input on new product development based on in-field experience.

• Responsible for documentation at new or existing installations

• Adhere to company policies and conduct all business in an ethical manner

• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader thats why we make it a point to seek out attract and develop employees who are patient-centric passionate and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at MedtronicClick Here