The Relief Front Desk Support Worker is responsible for a welcoming and supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants and guests within a feminist framework that includes a skilled response to and knowledge of the dynamics and effects of trauma mental health and oppression.

• Greets and directs tenants visitors contractors and suppliers in the Elm housing program;
• Receives and redirects calls from external and tenants to the appropriate staff (superintendent and property services security on-call case managers manager community engagement staff 911) and workers regarding repairs and security/safety issues;
• Ensures guests and delivery people entering and leaving the building sign in and out;
• Handles client complaints and issues with tact and diplomacy de-escalating the potential for conflict;
• Reads and responds to entries in the security logs referring issues to appropriate YWCA staff;
• Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond effectively to tenant request for support;
• Schedules tenant booking of elevators for move ins move outs and deliveries (furniture);
• Monitors activities in and around the building via video surveillance;
• Reports all disturbances vandalism or other emergencies to the supervisor filling out an incident report as required;
• Performs other duties as required.

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for Equivalence will be considered);
• Ability to use equipment relevant to the position i.e. computer phone system security monitoring;
• 1 to 3 years directly related experience within supportive housing;
• Completion of the Toronto Hostel Training Centres certificate an asset;
• Knowledge of the Residential Tenancies Act;
• Exceptional verbal and good written communication skills and strong interpersonal skills;
• Knowledge and experience in de-escalating conflict;
• Knowledge and experience in responding to crisis situations and de-escalating conflict;
• Ability to interact in a respectful and professional manner with a diverse community of women their families and guests within a supportive housing environment;

• Experience working with diverse individuals and groups (e.g. cultural diversity gender abilities religion race sexual orientation etc.);
• Demonstrates knowledge of and experience working with women living with experiences of precarious housing poverty violence/trauma and mental health/concurrent addictions issues;
• Knowledge and experience working from an anti-oppression framework and trauma informed practices;
• Knowledge of harm reduction framework;

• Ability to think independently possess good judgment demonstrate proven problem-solving skills and effective decision-making skills;
• Ability to work well under pressure organized and detail oriented;

• Knowledge and ability to communicate in a second language an asset;
• Experience working in a residential setting and security operating systems an asset;
• Completion of WHMIS training an asset.

YWCA Toronto transforms lives. As the citys largest multi-service womens organization we help women and gender diverse people escape violence move out of poverty and access safe affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Torontos COVID-19 Vaccination Policy all YWCA Toronto employees students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races ethnic origins religions abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process upon request to applicants with disabilities. If contacted please advise us if you require any accommodation. While we thank all candidates for their interest only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.