Bilingual Spanish | Pioneer Team (Irving Texas)
Bilingual Spanish | Pioneer Team (Irving Texas)
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Job Description
About us
As a new-generation Digital service provider offering optimized Digital Engineering Operations and Studio Services iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy.
We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use.
Our customer-centricity ability to take on challenges and financial risks and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more each being 100% referenceable.
Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure processes and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council which spells out our Policy on Quality Management Systems.
iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success strategic design of service delivery seamless implementation of the recommended model and operational discipline in continuous delivery. We call it the CIO model.
We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.
Tasks
Embrace the innovation with iOPEX Technologies. Join us now!
We are hiring for awesome and tech-savvy Bilingual Spanish Technical Support and Bilingual Spanish Technical Support Team Leader for our # team.
Job Overview:
As a technical support representative youll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.
What you will be doing:
- Handle customer issues in Spanish and English language via phone calls for a technology product
- in home network
- Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
- Provide active updates to the customer until the issue has been resolved
- Triage issues to Level-2 and Customer Care team in other global locations
- Accurately document cases in-line with process requirements
- Draft and send email follow-ups to the customer about cases that are being handled
- Maintain a positive attitude and calmly resolve issues customers face with the product
Requirements
What we are looking for:
- Excellent oral and written communication skills in Spanish and English language is a must
- At least 1-2 years experience in providing phone-based support for customers in a technical process
- Well versed in computer systems and navigating mobile apps
- Basic knowledge of computer networking principles (Internet LAN Wi-Fi) and operating systems
- Exhibit Highly customer-centric behavior
- Hands-on problem-solving ability
- The ability to communicate technical information in an accessible manner to non-technical customers.
- Good understanding of customer service processes tools and best practices with a strong customer-centric focus
- Excellent problem-solving and troubleshooting skills
- Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
Other info:
- Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
- Work set up: Onsite (iOPEX Technologies inc SuiteN. State Highway 161 Irving Texas 75039)
- Schedule: Shifting
- Salary Range: Hourly Rate (Your current and expected salary as well as your interview with the hiring managers will be considered for the offer)
- Please make sure to complete this application form: linktr. ee/iopexph
Benefits
Whats on Offer
Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits
- Annual Appraisal
- Pioneer Team
Employment Type
Full Time
