Deputy Chief Information Officer – Public Safety

The Deputy CIO Public Safety will report directly to the Chief Information Officer (CIO) and will serve as an integral member of OITs executive team.  The Deputy CIO Public Safety provides vision leadership and execution on enterprise-class technology solutions that support the Citys Public Safety agencys technology needs.  In this role they support City of Philadelphia Public Safety agencies to develop and execute strategic technology roadmaps to enhance and evolve their critical systems and operations. 

The Deputy CIO Public Safety is responsible for the planning (strategic and tactical) technology evaluation and selection implementation delivery and assessment of the Public Safetys technology infrastructure systems and services. They oversee the managers and directors of various Public Safety units foster high-performing and agile teams adopt modern and forward-looking technology and service strategies and effectively utilize the departments technological financial and human resources.  This position is responsible for all IT operations projects and programs supporting Fire Department Police Department Department of Prisons Office of Emergency management and the 9-1-1 technology supporting the operations of the largest Primary Safety Answering Point (9-1-1 center) in the Commonwealth of Pennsylvania. This is both an operational and a strategic role. 

Essential Functions

Strategic Planning & Budgeting

• Creates Public Safety IT roadmaps that leverage modern design principles and technologies that effectively meets both current and future agency needs.
• In partnership with Public Safety department stakeholders leads strategic planning to improve efficiency and effectiveness through IT programs.  
• Oversees Public Safety program execution and solution delivery coordinating with other areas within OIT for project scoping planning communication and/or reporting.
• Provides oversight to all Public Safety IT programs including requirements gathering user-centered design implementation assessment and retirement of solutions.
• Participates in the management of the operating and capital budgets for the OIT Public Safety department including developing financial models and multi-year budget projections for equipment replacement and maintenance/refresh programs.
• Leads the evaluation of Public Safety solutions that meet short and long-term goals while developing business cases TCO and other analyses to help guide their selection.
• Provides leadership to a portfolio of IT directors and managers responsible for IT operations within the Citys Public Safety departments.
• Recommends IT enhancements and investments where appropriate to support the Citys Public Safety strategic goals and technology priorities improve processes or user experience and/or reduce costs.

Service Delivery & Optimization

• Directs the day-to-day operations for areas within their purview including creating and managing strategies plans policies and procedures.
• Ensures high availability and reliability of the IT infrastructure ecosystem.
• Identifies appropriate industry standards legislative requirements City policies OIT procedures and best practices for technology management and support and ensures they are consistently implemented across the department.
• Continually assesses and improves departmental processes services and systems.
• Identifies and implements key metrics and service level agreements (SLAs) for Public Safety IT services (in coordination with other areas within OIT where appropriate) and tracks analyzes and reports on trends relative to key metrics and SLAs.
• Participates in internal and external audits prioritize corrective actions ensure successful remediation within requested timeframes and report efforts to auditors as appropriate.
• Provides oversight and manages Public Safety vendors holding them accountable to service level agreements and deliverables and manages contract renewals.

Management & Leadership

• Builds supports and expands a culture that is supportive of diversity equity and inclusion where employees from all backgrounds can succeed and thrive.
• Trains coaches and mentors employees under their supervision. Plans and conducts performance appraisals of employees under their supervision. Participates in or lead hiring processes as needed.
• Builds strong and collaborative partnerships with key stakeholders across the City and State by actively participating in City and State activities and initiatives.
• Cultivates negotiates and formalizes vendor relationships and external partnerships that support or enhance Public Safety initiatives.
• Keeps the CIO informed of current and potential issues activities operational outages and any other risks that might jeopardize or degrade service delivery to the Public Safety community including external partners.

Additional Duties

Perform other duties as assigned by the CIO of OIT

Competencies Knowledge Skills and Abilities

Required Skills and Abilities

• Experience in a management role with proven leadership skills and demonstrated ability to manage high-performing teams vendors operations and budgets.
• Commitment to continuous assessment and improvement with experience identifying establishing and reporting on key performance metrics.
• Experience leading organizational and/or technology change initiatives with a strong emphasis on relationship-building collaboration and shared stewardship.
• Strong written and oral communication skills (including ability to present ideas in user-friendly business-friendly and technical language) and interpersonal skills with a focus on rapport-building listening and questioning skills.
• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
• Experience with budgeting financial planning and business operations.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Desirable Skills and Abilities

• Experience in IT planning strategy and architecture that supports an organizations business needs and operations with the ability to plan and execute technology infrastructure initiatives strategically tactically and expansively.
• Experience designing technology infrastructure to meet and support PCI HIPAA CJIS and/or other compliance needs.
• Expertise in one or more of the Public Safety technical domains including: 911; Police; Prisons; Fire and OEM.
• Experience planning and leading IT implementation projects including deployment of physical cloud virtual SaaS and IaaS services and/or significant conversion projects of legacy systems to modern technologies.
• Deep understanding of current and emerging Public Safety technologies best practices for their use and how other enterprises are employing them.
• Demonstrated conflict resolution influence and/or consensus-building.

Qualifications :

• BA/BS degree or an equivalent combination of education and experience.
• Ten plus (10) years of applicable work experience with 5 or more years of IT management or IT program management experience preferably in a large governmental environment or a large and highly regulated entity

Additional Information :

Salary Range: $165000 - $175000

Starting salary to be determined based on experience and qualifications. 

All applications should include the following: 
    Cover Letter clarifying your interest and qualifications for the role.
    Resume
We wont accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
   We offer Comprehensive health coverage for employees and their eligible dependents
   Our wellness program offers eligibility into the discounted medical plan
   Employees receive paid vacation sick leave and holidays
   Generous retirement savings options are available
   Pay off your student loans faster - As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
   Enjoy a Free Commute on SEPTA - Starting September 1 2023 eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether youre a full-time part-time or provisional employee you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses trains trolleys and regional rails.
   Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to
 

Remote Work :

No

Employment Type :

Full-time