Communication Infrastructure Technician I
Communication Infrastructure Technician I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Starting Pay: $60407- $65737/Annually
Please click the link for Benefits Information:
Under limited supervision provides technical support for the Citys WI-FI network 700/800 MHz radio system fiber optic network and card access security system performing entry level network administration functions to provide effective and efficient user access to systems.
Essential Job Duties
A. Provides Technical Support for Citys Fiber Optic Network
- Responds to user reported problems; performs routine maintenance or repair of fiber.
- Monitors contracted installation and repair of fiber.
- Coordinate fiber connections with Williamson County and City of Brentwood regarding their attachment and use of our fiber network.
- Orders fiber and fiber related equipment.
- Works directly with the City Network group for fiber activation to our City network
- Provides location markers for our fiber cable.
B. Provides Technical Support for 700/800 MHz Motorola Radio System
- Programs new radios following device instructions and user department selected preferences and options as approved by the Communication Infrastructure Manager.
- Responds to user reported problems; performs routine maintenance or repair of radios; reprograms radios as needed or per system updates.
- Monitors contracted installation and repair of radios.
- Works with Williamson County Dispatch regarding radio communications for Police and Fire Departments.
C. Provides IT User Support.
- Acts as a frontline network interface to users accepting trouble reports and resolving them. Assists users by training them in simple functions to use hardware and software that are part of the network.
- Receives general user help desk requests; provides basic level user hardware and software support as needed to resolve problems.
- Assist other IT areas if necessary.
D. Provides Wi-Fi Network Support
- Plans designs and implements wireless networks; monitors WI-FI access and assigns access privileges.
- Installs configures maintains and troubleshoots Wi-Fi routers controllers switches firewalls and wireless access points.
- Monitors and compiles data on network performance; conducts site surveys.
E. Assist Network and Data Center Group
- Installs communications mapping and other software; sets up interconnectivity with phones and dispatch.
- Performs routine maintenance on MDTs.
- Trains users in basic operation of MDTs.
- Coordinates troubleshooting with vendors if needed.
- Supports network and data center area functions and projects as needed to accomplish team goals.
F. Provides Technical Support for Special Events.
- Provides ideas for use of technology to improve flow of events.
- Provides documentation of radio channel layouts and communications work flow during events.
- Coordinates with Police and Dispatch personnel in set up deployment and staffing of Incident Command Ve0-hicle during events.
- Trains event staff in use of technology as needed.
III. Other Job Duties
- Perform other job duties as assigned
- Provides technical support for CISCO in-car video surveillance for Police Department vehicles.
- Assists in training and operation of stored data on City servers.
- Installs and maintains access control hardware
- Supports Network Infrastructure and Data Center functions and projects as needed to accomplish team goals
- Perform other job duties as assigned
- On-Call Designation: This position is considered an On-Call eligible position and rotation on an On-Call team is required.
IV. Primary Job Challenges
Primary challenges of this position include:
- Prioritizing requests from multiple departments for technical assistance.
V. Equipment Operated
Computer hardware telephone 700/800 MHz radio electronic diagnostic fiber splicer and hand tools.
VI. Key Competencies Required
- Job Content Knowledge: Has extensive knowledge of Motorola Radio Programming CISCO hardware and software Microsoft Analysis Tools Microsoft Office Suite Wi-Fi hardware and software LINUX UNIX Microsoft Windows operating systems; SQL;WAN Technology Fiber Certification. Familiar with the policies procedures and activities of the City and communications practices as they pertain to the performance of assigned duties. Must have extensive knowledge of diagnostic materials for testing equipment. Knows how to keep abreast of any changes in policy methods computer operations equipment needs and policies etc. as they pertain to departmental operations and activities. Is able to effectively communicate and interact with supervisors and members of the general public and all other groups involved in the activities of the department. Has good organizational management human relations and technical comprehensive knowledge of the terminology principles and methods utilized within the department
- Teamwork: Develops constructive and cooperative working relationships with others. Encourages others to express their ideas and opinions. Provides input into identifying and solving problems. Anticipates need of others for information about job tasks and work environment and provides it to them in a timely manner. Willingly assists others with job tasks when appropriate.
VII. Physical Demands and Work Environment
Physical Demands: Performance of the essential duties of this job requires the incumbent to:
- Must be able to remain in a stationary position 75% of the time.
- Occasionally move about inside the office/building to access file cabinets office machinery the public etc.
- Constantly operates a computer and other office productivity machinery such as a calculator copy machine computer printer and telephone.
- Regularly positions self to maintain office area and items needed to complete daily tasks.
- Regularly communicates information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Occasionally moves/transports up to 25 pounds.
Work Environment: Performance of the essential duties of this job requires:
- Occasional worknearmovingmechanicalparts
- Occasional exposure to fumesorairborneparticles
- Frequent exposure to outdoorweatherconditions
- Frequent exposure to riskofelectricalshock
The work environment is moderately quiet(examples: library private office).
Qualifications
Education and Experience: The required knowledge skill and abilities to satisfactorily perform job duties are normally acquired through attainment of a one year certificate from college or technical school plus one totwo years of communications technical support experience; or an equivalent combination of education and experience.
Required Certifications/Licenses:
A N COML APCO Radio Technician.
Required Experience:
IC
Employment Type
Full Time
