Position Objective

The Reservations and Event Services Front Desk Receptionist must positively represent the organization with professionalism friendliness and a pleasant appearance in a manner consistent with MHAs mission vision and values.

General Qualifications

The Reservations and Event Services Front Desk Receptionist is a Ministerial position. Ministerial staff render their work stewardship relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association Inc.s (MHA) Christian mission vision beliefs culture code and standards of conduct. They are responsible for defining cultivating and leading MHAs Christian community conference programs and retreats. All staff are expected to join gatherings which include prayer worship and Bible-centered teaching.

Key Job Responsibilities

• Open the front lobby turn on the main phone and radios and make sure the lobby is presentable.
• Open the vault and set up the front desk with the cash drawer and paychecks for staff.
• Make and manage keys for guests.
• Greet guests and staff as they enter the lobby. Record complaints and questions as necessary.
• Answer phones in a professional manner.
• Sort registration mail distribute staff paychecks check the online info-mail and balance the cash drawer as needed.
• Make copies send faxes as needed.
• Put away the cash drawer and additional items in the vault and lock it as well as turn off the lights phone radio and lock up the building at the end of the day. Call custodial to let them know the building is being vacated for the night.
• Additional duties as assigned by supervisor.

Supervisory Responsibilities:

• None

Education

• High school diploma or equivalent.

Work Experience

• Customer service experience.
• Experience with working with a team of people.
• Significant prior experience at Mount Hermon is desirable but not required.

Knowledge Skills and Abilities

• Ability to interact well with a diverse group of people.
• Ability to work alone or with others take initiative and work well under pressure.
• Ability to manage front desk responsibilities with minimal supervision in a busy fast-paced and demanding environment while working with several individuals in a small space.
• Knowledge of basic clerical skills and proficient computer skills required (typing navigating the internet).
• Ability to adhere to Mount Hermons professional standards for guest service.
• Ability to learn registration software.
• Ability to perform administrative functions.

Physical Demands

This position will require extended periods of time seated at a desk typing standing squatting stooping twisting and the ability to lift/carry 25lbs.

Additional Requirements/Skills

• Adherence to the basic principles as expressed in MHAs Mission Vision Values and Commitment statements.
• Adherence to company dress code and professional standards for personal grooming and appearance.
• Satisfactory completion of background investigation or valid work permit as well as ability to provideproof of eligibility to work in the United States.

*This job description reflects essential functions of this position. It does not restrict managements right to reassign duties and responsibilities to this job at any time.