CSR - Mexican Spanish/Spanish native speakers - Taguig
CSR - Mexican Spanish/Spanish native speakers - Taguig
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is looking for a native Mexican Spanish/Spanish CSR to join our team in a hybrid work setup to start ASAP.
**Job Details:**
**Location:** Hybrid (BGC Taguig City Philippines)
**Type:** Full-time
**Qualifications and Skills:**
- Experience in BPO (Philippines or international)
- Native speaker of Mexican Spanish/Spanish
- Fluent in both Mexican Spanish/Spanish and English (spoken and written)
- Residing in Metro Manila
- Willing to work in shifts
- Possess a valid passport visa and apostilled diploma or training certificate (with English translation)
- An updated resume detailing work experience with supporting documents or training certificates issued within the Philippines
- Own a reliable internet connection with at least 50 Mbps download and upload speed
**Main Responsibilities:**
- Address customer questions and resolve issues via phone email and chat in both Spanish and English.
- Uphold high standards of customer service by taking ownership of inquiries and following up diligently.
- Work collaboratively with team members to enhance customer service processes and ensure superior client experiences.
- Record and manage customer interactions accurately within our system.
- Provide information on products and services escalating complex matters to higher management when needed.
- Support in training and mentoring new team members to ensure they understand the companys customer care protocols.
- Identify opportunities to improve customer satisfaction and contribute to ongoing improvement initiatives.
Employment Type
Full Time
