Director â Publications Product Development
Director â Publications Product Development
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$ 190000 - 230000
1 Vacancy
Job Description
Core job responsibilities include:
- Oversee the technical roadmap for customer-facing engagement platforms ensuring alignment with business objectives and user needs.
- Develop and execute a comprehensive engagement strategy leveraging digital tools personalization technologies and analytics to enhance customer interactions across publishing platforms.
- Collaborate closely with Product Managers and GTS teams to ensure engagement-related features releases and performance enhancements are successfully delivered.
- Maintain an understanding of interdependencies between publishing products marketing & sales strategies and branding initiatives to optimize customer retention and satisfaction.
- Strengthen relationships with external vendors and technology partners to enhance engagement functionality and optimize platform performance.
- Work cross-functionally with marketing and UX design teams to ensure user experience aligns with brand vision and customer expectations.
- Support customer service teams by analyzing engagement-related issues and collaborating on effective resolutions.
- Stay ahead of industry trends and emerging technologies assessing opportunities for AI-driven engagement automation and innovative content delivery mechanisms.
- Provide direction and guidance to eight direct reports and proactively engage members of the Customer Engagement team along with collaborators across the ACS Publications Division.
- Ability to manage department budget.
- Excellent interpersonal communication skills.
- Willingness and ability to travel up to 30% of the time.
This role could be based in our Washington D.C. of Columbus. Ohio offices. A reasonable rate of compensation for this position is:
- DC: between $190000-$230000 per year.
- Columbus: $170000-$210000 per year.
ACS currently provides the following benefits for this position: paid vacation leave paid sick leave paid holidays health insurance flexible spending account or health care savings account dental insurance life insurance vision insurance retirement benefits short- and long-term disability and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills experience and location.
Any actual offer of employment reflecting the total compensation package and benefits will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.
Required Experience:
Director
Employment Type
Full-Time
